Career Category Operations Job Description Increasing demand for observational research (now commonly referred to as real-world evidence [RWE]) from regulatory and reimbursement authorities makes observational research a key component of drug development and commercialization. Amgen's Center for Observational Research (CfOR) is a global organization with an industry-leading analytical capability that generates RWE to support business needs across a product’s lifecycle. CfOR scientists partner with internal stakeholders and industry experts to design, conduct, interpret and publish observational research that informs decision-making from the early development of a molecule to the design of clinical trials and the safety and efficacy of Amgen medicines. We are seeking a Manager, Strategic Planning & Operations, to join the Center for Observational Research (CfOR). This role will work with other Amgen functional teams to oversee and drive execution of CfOR’s operational projects and non-interventional studies ensuring timely completion within budget and at the highest quality with compliance. This role requires strong project management capabilities combined with a growth mindset and openness to leveraging emerging AI tools to improve productivity and drive CfOR-wide initiatives. Key Responsibilities • Support end-to-end operational workflows/ automate tools and standardise process maps / SOPs to improve efficiency in CfOR operational process such as budget management, contracting, dashboard management and project management/ PMO office. • Driving AI-enabled operational transformation to enhance efficiency in compliance process, budget tracking, and decision-making across global CfOR programs • Project management including project planning, governance tracking, milestone management, Vendor onboarding, risk/issue tracking, and stakeholder reporting • SharePoint management experience in content governance to enable effective collaboration and efficient document control. • Knowledge management/ training capabilities - Design, track knowledge-sharing metrics and drive team engagement with continuous learning frameworks. Operational Excellence & Process Optimization: • Automate / standardize end-to-end workflows & process maps to improve efficiency in CFOR operational process • Drive execution of operational processes by monitoring budgets, contracts, study milestones, risks, and performance metrics while ensuring data accuracy, timely reporting, and adherence to regulatory, compliance and organizational requirements. • Ensure quality, compliance, and alignment with global operational standards • Strong experience in SharePoint management, including site administration, document libraries, permission management, and content governance to enable secure collaboration and efficient document control AI & Digital Enablement: • Applied generative AI tools to improve productivity in documentation and operations • Identify automation opportunities to reduce manual effort and standardize workflows • Creating dashboards of operational processes • Drove adoption and migration of digital tools (Smartsheet, MS tools, Teams, SharePoint, Miro, lucid) for collaboration and tracking • Develop apps/ AI chatbots / migrate available processes to new technology/ tools based on organizational requirements Project Management Office • Demonstrated experience in PMO practices, including project planning, governance tracking, milestone management, stakeholder reporting, ensuring timely delivery, quality, and alignment with business priorities. • Ability to apply Agile, Scrum, Kanban, or hybrid project management methodologies to improve execution, collaboration, and operational efficiency and improve project visibility and execution tracking. Data, Reporting & Dashboarding: • Developed and maintained operational dashboards and reports (Power BI/Excel/Smartsheet) to track study performance, resource utilization, and key KPIs • Delivered actionable insights through data analysis and reporting to support leadership decision-making Financial & Resource Management: • Managed financial operations including PO processing, invoice verification, and expense tracking using SAP/Ariba/Anaplan • Supported budget planning and resource management across programs Basic Qualifications: • Bachelor’s degree with 10+ years of Clinical / Scientific Operations experience OR • Master’s degree and 6+ years of Scientific or Operations experience • Pharma/ Healthcare degree with application of technology/ AI knowledge expertise, advanced excel knowledge, dashboard creation for reporting, and decision support. Preferred Qualifications/Skills: • Minimum of 8 years of project management experience, with +5 years in pharma/biotech and cross-functional environments • Hands-on experience with budgeting, contracting, PMO office, and working in regulated document management systems • Drive AI-enabled operational transformation to enhance efficiency in CFoR operational process • Demonstrated proficiency & adaptability with related software tools (ChatGPT, Copilot, Smartsheet, Miro, SharePoint, MS Teams, Office 365, etc.) • Quick learner with strong analytical skills and adaptability to new tools and concepts • Demonstrates autonomy and reliability in managing tasks and contributing to team goals • Highly organized, with the ability to prioritize and deliver on projects independently or collaboratively • Effective communicator with strong written, verbal, and presentation abilities • Builds positive relationships and fosters collaboration with a proactive, “can-do” attitude • Familiarity with drug commercialization & business practices .