Valiant Integrated Services is seeking a skilled and experienced Customer Support/Help Desk Analyst to join our professional team of associates in support of the Army Training Management Proponent Support (ATMPS) contract, which is located at Fort Leavenworth, KS. The ideal candidate should have experience with customer support and an understanding of the Army Training Management systems, which include DTMS, CATS and the Army Training Network (ATN). In support of this effort the candidate will execute Customer Support / Help Desk Analyst support tasks such as, responding to phone calls, email and web requested for support of fielded Army enterprise system and utilization of Remedy trouble ticket to capture and track status of tickets; other duties as assigned in support of PWS deliverable's. Qualifications for the Position: • Familiarity with Army Enterprise Support Desk • Understanding of Army Training Management systems to include DTMS, CATS and ATN • Bachelor’s Degree from an accredited institution; degree may be waived based on experience • Possess clear and precise oral and written communication skills • Ability to work independently and as part of a team • Ability to pass a background check and drug screen test • Ability to the requirements necessary in order to work on a military installation, including having a valid state driver's license and car insurance • Be self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified time frames Be organized with a strong sense of urgency Adhere to established guidelines and procedures • Demonstrate high standards of quality and accuracy • Be in attendance and punctual as scheduled • Be completely functional in MS Word, Excel, PowerPoint Some travel may be required in support of this position. Desired/Preferred Qualifications: • Master's Degree accredited institution • Have at least five (5) + year’s general experience in Army training and education at unit level within TRADOC • Graduate of the Army Captains Career Course (CCC) or a Senior NCO Academy (desired); Graduate of CGSC or equivalent