Summary: The Loan Advisor Assistant’s primary duty shall be to assist Mortgage Loan Advisors and other members of the Company’s sales staff by serving as a point of contact for customers, acting as a liaison between the origination staff and members of the Company’s operations department, obtaining key documentation from customers and supporting the sales process or otherwise performing administrative tasks on behalf of licensed loan originators. The LOA shall not act as a loan advisor, quote or negotiate mortgage rates or terms, complete loan applications for borrowers, or otherwise act in contravention of the Company’s written policy on unlicensed origination activity. Employee acknowledges that in performing his/her primary duty, he/she shall be customarily engaged within the Company's office and shall adhere to the work schedule as set forth by his/her manager. The Employee shall diligently perform his/her duties to the best of his/her ability, on a full time and exclusive basis. Employee must know, remain familiar with, and comply with all applicable laws, regulations and industry standards, as well as all company rules, procedures and policies, including but not limited to the policies contained within the most recent version of the employee handbook. Responsibilities: • Provide administrative support in the collection of and preparation of submitting loan application with supporting documentation to processing • Review loan application to determine the completeness of all documents and verify the borrower’s qualification of specified loan product • Advise loan originator of any deficiencies or missing documentation • Package and submit complete files to Processing through Encompass • Work with operations staff to clear all conditions • Communicate with Loan Advisor and Processor daily on the status of loans • Communicate with borrowers, processors, operations staff, closing attorneys, title companies, real estate brokers, etc. in an effort to expedite the mortgage process • Assist with marketing efforts (flyers, signs, branding) Skills, Abilities and Experience Required: • Ability to effectively and efficiently handle multiple, simultaneous, and complex tasks and projects. • Information research, analysis, and evaluation skills. • Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse community. • Excellent customer service skills • Ability to work collaboratively with others • Proficiency in standardized software applications, including Microsoft Word, Excel, PowerPoint and Outlook.