Service Writer Company: Campbell Supply Job Description: Join our team at Campbell Supply as a Service Writer ! We're seeking a detail-oriented individual with a passion for customer service and technical knowledge to fill this vital role. If you thrive in a fast-paced environment and enjoy communicating with customers and technicians, we want to hear from you. Position Summary:As a Service Writer, you'll be the main point of contact for customers, ensuring their needs are understood and addressed throughout the repair process. This second shift position, from 3 - 11:30 pm Monday - Friday, requires someone who can effectively communicate with customers, technicians, and supervisors to keep repairs on track and customers informed. Bonus Incentive for applicants that hold their CDL and/or are bilingual. Key Responsibilities: • Engage with customers upon arrival, meticulously reviewing warranty details and open repair orders • Clarify customer complaints regarding units, ensuring clear understanding and accurate documentation • Efficiently open repair orders and maintain proactive communication with customers, keeping them abreast of necessary repairs and vehicle status updates • Collaborate with supervisors to provide assistance with estimates when required, adhering to company standards and guidelines • Conduct thorough vehicle inspections alongside customers upon arrival, fostering transparency and trust • Generate comprehensive documentation of all warranty information and recalls, staying abreast of the latest OEM recalls and campaigns • Coordinate seamlessly with the next shift supervisor to facilitate a smooth transition of pending work, ensuring continuity and efficiency • Adhere strictly to company policies regarding fund collection and vehicle release, upholding the highest standards of professionalism and integrity • Attend mandatory training sessions to enhance skills and knowledge, contributing to personal and professional growth • Execute additional duties as delegated by management, demonstrating flexibility and a proactive approach to supporting team objectives Qualifications: • Ability to read and comprehend technical instructions and vehicle repair information • Excellent written and verbal communication skills • Strong computer literacy • Professional personal appearance Benefits: • Health benefits package including medical, dental, and vision insurance • Disability and life insurance • Paid vacation and holidays • 401(k) retirement plan with matching • Great working environment • Paid OEM continued education training and certifications • Uniform service • Daimler employee discount program • Verizon Wireless discount program • Fun company events Job Type: Full-time Shift: 8-hour night shift, Monday to Friday (3 - 11:30 pm) Education: High school diploma or equivalent If you're ready to take on a challenging and rewarding role in the automotive industry, apply now to become our newest Service Writer! Monday-Friday 12:30PM-9PM