Hi, there! We're Mazuma Credit Union. We all work together to fuel new and creative ways to make our Members smile. We're also about making Kansas City a better place to live, work and bank! This includes utilizing what we call our Mazuma Mindset. This means we seek to exceed the expectations of our Members & Team Members in every interaction, every time! Does this sound like you? Keep reading and we'll tell you about the specifics! The Relationship Builder - Teller demonstrates an understanding of, and belief in, Mazuma's culture and Core Values. The primary responsibility of the Teller role is to ensure the delivery of an amazing Member experience to our Members during teller transactions through clear and positive communication, both internally and externally, by demonstrating Mazuma’s sales and service model as it relates to conducting teller transaction activities. This Teller will work with Members and Team Members directly and indirectly to engage and connect, evaluate to identify needs, educate on solutions, and enrich the lives of our Members through delivery of outstanding service and amazing Member experiences which will include an emphasis on recommending and referring additional products and services for our Members and to our Relationship Advisors. SALES AND SERVICE: The Relationship Builder - Teller will be responsible for ensuring our Members feel valued and appreciated. This should occur while engaging in all relevant sales and service activities in order to initiate, develop, and retain relationships with our Members through servicing their needs according to established metrics, while referring and recommending additional products and services. The role will assist Members with quick and simple service solutions, and will be able to offer and refer additional products or services to Members. This Team Member will be receptive to all training, coaching, and will continually improve in delivering exceptional service in all interactions as they work with their supervisor to meet or exceed expectations in order to enrich the lives of our Members. PEOPLE SKILLS: The Relationship Builder - Teller will be expected to exhibit strong interpersonal skills to Members, Teammates, and to all Team Members to ensure strong working relationships within the entirety of the Mazuma team. This position will be able to manage conflict well, take initiative in resolving conflict, and will have a high level of emotional intelligence and will be an expert at connecting, listening, and asking for additional business that is relevant to the Member. Will always be willing and open to proactive collaboration with others throughout the organization. Their positive attitude will make a visible and meaningful contribution to the growth of their team. PROBLEM SOLVING: This Team Member will work proactively to resolve Member concerns, and will be able to do so by continually developing their job knowledge so that it is appropriate to their role through effective use of all available resources, engagement in training activities, application of learning, willingness to be coached by their leader, and their demonstrated interest in growth related to their role. OPERATIONS AND COMPLIANCE: This Team Member will demonstrate ability to adhere to all policies and procedures related to their role. Some of the primary functions of the role will include effectively and properly handling a high volume of incoming teller transactions and a wide variety of related tasks and file maintenance. Additionally, there will be a focus on assisting Members with a large variety of electronic service requests related to teller transactions, as well as requests that will require accurately referring the Members to branch personnel through electronic methods of communication. The Team Member will need to learn to understand and explain all account activity, fees, and other information to Members, and be able to advise members on processes for standard requests such as completing member disputes, fraud claims, check orders, stop payments, as well as able to assist members with basic account management and any other account activities. Will also display a basic understanding of all systems used internally to serve Members, which will require the ability to multi task and utilize multiple systems to assist with Member service. This Team Member will focus on compliance with all federal regulations pertaining to financial institutions, all established organizational policies and guidelines, and operational procedures. Experience 1 - 12 months of similar or related experience Education/Certifications/Licenses Minimum of High School Diploma or GED. Interpersonal Skills • Courtesy, tact, and diplomacy • Proven customer/member service skills • Work involves much personal contact with others in and outside of the organization • Professional appearance, dress, and attitude Other Skills Proficient knowledge of office applications (e.g., Outlook, Microsoft Word, Power Point, Excel, Synergy/ other banking systems, etc.) We strive to create an amazing experience for each and every Member, every time! In order to provide this happy experience, you'll need to thoroughly know our various products and services. Don't worry, you'll get lots of training. Most importantly, we are looking for a Relationship Builder with a heart for helping people. After all, our goal is to make Kansas City a better place to live, work and bank! Culture Expectations: Positive, Fun Attitude! Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members. Behavior and appearance should be appropriate and this position should lead this value by example. Teamwork! A proactive collaborator who embraces the opportunity to work with others. Punctual and dependable. Able to manage conflict well amongst Team Members and Members. Demonstrates strong people skills, initiative, and decision-making ability. Productivity meets or exceeds expectations for the position. Learning & Growth! Demonstrates initiative in not only self-development but the development of others. Has superior knowledge of the organization’s responsibilities and is able to apply and share learning. Creativity & Progressive Mindset! Able to think outside the norm, introduce new ideas, and proactively solve problems. Positive change agent that embraces team direction. So, what do we bring to the table? Mazumans get a pretty sweet deal. They are part of a movement greater than themselves; they are a part of creating a better living, working and banking space for each and every person they come into contact with! Aside from living and fulfilling our purpose, Mazuma comes with lots of perks, including a great benefits package! Mazuma Credit Union is an equal opportunity employer and will consider all application without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability of any other characteristic protected by law. Mazuma participates in eVerify. #teller #creditunion #financialinstitution #notforprofit #banking #finance