Hi, there! We're Mazuma Credit Union. We all work together to fuel new and creative ways to make our members smile. We're also about making Kansas City a better place to live, work and bank! This includes utilizing what we call our Mazuma Mindset. This means we seek to exceed the expectations of our members & team members in every interaction, every time! Does this sound like you? Keep reading and we'll tell you about the specifics! Role Let's get you a few more details on what you would do here! The role of Collector is a pretty big deal; you'll be ensuring our members have an experience that involves our 4 Pillars of service: engaging with your members, having their needs evaluated, being educated and providing an enriching interaction! Whether in person, on the phone or via email, we strive to create an amazing experience for every member & team member in the departments we serve; every interaction, every time. Most importantly, we are looking for a Collector with a heart for helping people. After all, our goal is to win Kansas City and make it a better place to live, work and bank! The Collector is responsible for contacting our members in an effort to assist them in resolving their negative, delinquent or defaulted accounts. Your efforts will help us maintain a financially sound loan portfolio through delinquency control and loss recovery. When reaching our members, whether through phone calls, collection letters or in-person interviews, you will strive to help them better their financial lives. ROLE & RESPONSIBILITIES • Interview members to determine reason for delinquency. Take appropriate action to resolve the account, which may include loan modifications or loan workouts • Counsel members concerning their financial obligations, advises of options & solicits agreements of payments • Respond to member inquiries by phone and in person, which could include: • Requests to transport collateral out-of-country • CPI claims • GAP and other dealer-sold insurances • NADA values • Address update • Recommend further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency) • Demonstrates judgment and discretion within the framework of all applicable regulations and policies • Monitor and process loan payoff information and provide this communication to dealerships, insurance companies and all appropriate parties in an accurate and timely manner • Complies with applicable laws & regulations, including but not limited to: • Bank Secrecy Act • USA Patriot Act • Office of Foreign Assets Control • Ensure member files are kept updated and complete; all required documents are filed • Assist other departments & branches, as needed • Provide support for others in the Collections department EDUCATION, EXPERIENCE AND SKILLS • High school diploma or GED required • 1-12 months of similar or related experience Since we want to create an amazing member and team member experience, we need you to have a heart for helping people and be ready to support a like-minded team! To achieve that, we’d love to see someone who has these skills: Other Skills • Strong telephone skills, verbal and written communication skills • Intermediate knowledge of Fair Debt Collections Practices Act. • Proficient in 10-key and typing • Proficient in posting cash receipts and processing refunds • Proficient in Microsoft Office Applications (Word, Outlook, Excel) and Internet Explorer So that’s a little bit about what we’re looking for. At Mazuma, we're also serious about making Kansas City a better place and becoming the city’s #1 preferred financial partner. We're also really big on those Core Values we mentioned earlier. Check them out! Culture Expectations: Positive, Fun Attitude! Consistently demonstrates a positive attitude, always being respectful in interactions with members and team members. Behavior and appearance should be appropriate and this position should lead this value by example. Teamwork! A proactive collaborator who embraces the opportunity to work with others. Punctual and dependable. Able to manage conflict well among Team Members and Members. Demonstrates strong people skills, initiative, and decision-making ability. Productivity meets or exceeds expectations for the position. Learning & Growth! Demonstrates initiative in not only self-development but the development of others. Has superior knowledge of the organization’s responsibilities and is able to apply and share learning. Creativity & Progressive Mindset! Able to think outside the norm, introduce new ideas and proactively solve problems. Positive change agent that embraces team direction. So, what do we bring to the table? Mazumans get a pretty sweet deal. They are part of a movement greater than themselves; they are a part of creating a better living, working and banking space for each and every person they come into contact with! Aside from living and fulfilling our purpose, Mazuma comes with lots of perks, including a great benefits package! Mazuma Credit Union is an equal opportunity employer and will consider all application without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Mazuma participates in E-Verify.