The individual in the operations, customer & office support role is a trusted, central point of contact for our carriers, customers and supporting our day-to-day operations. This person will support our staff to ensure timely pick-up and delivery. Shift is Monday – Friday 10:00am – 6:00pm and alternating weekend availability and coverage remotely. Responsibilities: • Schedule and manage pickup and deliveries of shipments. Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process • Setting up customs clearances with Canadian/US customs brokers and following up • Maintain customer profiles and enter shipments into McLeod software • Solicit freight quotations for Spot and Contract markets • Schedule pickup and delivery • Maintain and update accurate information in company’s operating systems, tracking shipments to completion • Coordinating daily carrier activities with customers and operations team • Adhere to established operating procedures while looking for opportunities to measure andimprove • Assisting drivers with setting up Macropoint tracking application on their phones • Assisting our team with collecting Proof of Delivery (POD’s) for timely invoicing Experience: • Experience utilizing TMS Software a plus • Strong communication and organizational skills • Proficiency with Adobe Acrobat to edit PDF files is a plus • Strong Microsoft Excel Skills • Microsoft Outlook Position is located in Amherst, NY 14226Please