Position Description Lead Relationship Banker Identifying Information: LCNB National Bank • Department: Retail Banking • Reports To: Susan Langley, Branch Officer • Location: Barron Street Office, 1697 North Barron St. Eaton, Ohio 45320 • Status: Full-Time Hourly Non-Exempt • Bank Operation Hours: Monday - Friday 8:15am-5:15pm, Saturday 8:15am-12:15pm Position Purpose: LCNB National Bank is seeking a Lead Relationship Banker for our Barron Street Office. This role serves as a customer experience leader by building strong customer relationships, delivering exceptional service, and creating a welcoming and efficient banking environment. The Lead Relationship Banker assists customers with transactions, account inquiries, service requests, and problem resolution while identifying opportunities to meet their financial needs through appropriate products, services, and referrals. In addition, this position provides operational leadership for the teller line by overseeing daily activities, supporting workflow efficiency, ensuring compliance with policies and procedures, and serving as a resource for associates through guidance, coaching, and support. The Lead Relationship Banker helps promote a consistent, seamless customer experience while contributing to the overall success of the branch. Essential Duties and Responsibilities • Deliver an exceptional customer experience by building positive relationships, actively listening to customer needs, and providing friendly, accurate, efficient, and personalized service. • Serve as a customer service leader and role model by promoting a culture focused on relationship building, responsiveness, and service excellence. • Oversee the day-to-day operations of the teller line to ensure efficient workflow, operational accuracy, and a positive customer experience. • Accurately process customer transactions, including deposits, withdrawals, payments, and other account-related activities, while maintaining and balancing a cash drawer in accordance with established procedures. • Resolve customer questions, concerns, account discrepancies, and service issues in a professional and timely manner, serving as the primary resource for more complex situations. • Coach, mentor, and support teller line associates by providing guidance, training, and ongoing feedback to enhance performance and customer service delivery. • Identify customer financial needs and connect customers with appropriate products, services, and other areas of the bank to help achieve their financial goals. • Protect customer information by maintaining confidentiality and ensuring compliance with all internal controls, banking regulations, policies, and procedures. • Answer customer calls and accurately document, process, and maintain information within applicable systems and databases. • Collaborate with branch leadership, retail associates, and other departments to support daily operations and deliver a seamless customer experience. • Apply and promote job-related knowledge, policies, procedures, and regulatory requirements necessary to effectively perform assigned duties and responsibilities. • Perform additional duties and responsibilities as assigned. Skills/Competencies • Passion for delivering exceptional customer service and creating positive customer experiences • Strong leadership, coaching, and team-building skills • Excellent interpersonal and relationship-building abilities • Professionalism and commitment to representing the bank positively • Strong verbal and written communication skills • Ability to lead by example and influence positive outcomes • Strong problem-solving, critical thinking, and decision-making abilities • Ability to identify customer needs and recommend appropriate solutions • Cash handling and transaction-processing skills • Strong computer proficiency and ability to learn banking systems • Accuracy and attention to detail • Ability to recognize discrepancies, verify information, and ensure accuracy and completeness in work products • Ability to manage multiple priorities and adapt in a fast-paced environment Education/Experience • High School Diploma or GED equivalent required • Previous banking experience (preferred) • Leadership, Supervisory, or coaching experience (preferred) • Customer service experience (preferred) • Cash handling experience (preferred) • Ohio Notary Public (or the ability to obtain commission within first three months of employment) Working Conditions • Must be able to remain in a stationary position 50% of the time • Occasionally move/traverse to access files and equipment • Constantly operates a computer and other office equipment • Occasionally moves coin bags weighing up to 50 lbs. • Occasionally will need to travel up to a 30-mile radius Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans