SUMMARY: The Operations Specialist is responsible for supporting the daily operational efficiency of corporate and franchised-owned restaurants. This role involves assisting in performance management, compliance, staff training, and maintaining brand standards across multiple locations. PRINCIPAL RESPONSIBILITIES AND/OR DUTIES • • Assist in overseeing daily operations across corporate and franchise restaurant locations to ensure efficiency and profitability. • Monitor compliance with company policies, health and safety regulations, and industry standards. • Conduct routine restaurant visits to assess operational performance and provide on-site support. • Support restaurant teams in troubleshooting operational issues and implementing solutions. • Assist in analyzing key performance indicators (KPIs), including sales, labor costs, and operational expenses. • Work closely with restaurant managers to ensure proper training and development of staff. • Ensure adherence to brand standards and consistency in service, food quality, and safety. • Work cross-functionally with marketing, HR, and operation teams to ensure alignment with business objectives. • Assist in the coordination and execution of SIGS (Sizzler Implementation Guides) and TIGS (Training Implementation Guides). • Write and edit training materials for both company and franchise restaurants. • Other responsibilities as assigned. QUALIFICATIONS • AA or bachelor’s degree in hospitality management, Business Administration, or a related field (preferred but not required). • Problem-solving and communication skills. • Committed to and actively work to continuously improve skills. • Ability to work in a fast-paced environment and adapt to changing priorities. • Proficiency in Microsoft Office and restaurant management software. • Ability to travel to different restaurant locations as needed (Western United States) • Prior restaurant experience preferred. • Preferred Bilingual • Must have a valid driver’s license ABILITY • Ability to lift to 50 lbs. • Ability to sit, kneel, crouch, stoop or be on feet for extended periods of time. • Ability to work for extended periods in both hot (kitchen) and cold (freezer) environments. • Ability to make repetitive motions. • · Ability to spend significant time in a car driving in heavy traffic to and from restaurants, as required. Employee Name (please print): Employee Signature: _________________________________________________ Date: