POSITION SUMMARY Responsible for excellent customer service and management of files, records maintenance to ensure timely delivery of items and resolution of issues. ESSENTIAL JOB FUNCTIONS • Timely completion of estimate requests including but not limited to the rating and booking of Airfreight, Sea freight and Ground transportation. • Interface with clients, vendors, and government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS and DOT. • Set up and independently manage of export/import files including logging, file setup, documentation, communications, rating and billing with ability to meet deadlines from start to completion. • Maintain files in organized fashion including copies of all documentation, communications and other related items. • Assist department manager with operations issues including customer satisfaction, profitability and interface with other Masterpiece offices. • Anticipate needs of clients and seek out information to meet their demands. • Compliance with Masterpiece policies and procedures. • Assist department manager as necessary with maintenance of quality vendor relationships. • Develop and maintain working knowledge of systems including, Outlook, Word, Excel and FIleMakerPro, QuestaWeb as applicable. • Participate in conferences and meetings as applicable. • Other duties as assigned. EDUCATION AND QUALIFICATIONS • 1-2 years industry experience. • Experience with CBP (U.S. Customs and Border Protection) operations. • Proficient in Excel and Microsoft Suite. • Excellent skills for communicating and relating with both team members and customers.