Floor Manager GENERAL SUMMARY: The primary responsibility of the Floor Manager is to assist the General Manager, Assistant General Manager and Restaurant Manager in overseeing the operations of the restaurant. SUPERVISORY RESPONSIBILITIES: • Primary focus of daily guest and staff relations along with closing the restaurant ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: • Demonstrates and role-models the company’s Core Values and Leadership Principles • Handles guest concerns, complaints, and needs according to Company guidelines • Addresses guest and staff issues in the moment and sees to their proper resolution or involves appropriate supervisors • Maintains a presence in the dining room and service • Manages employee performance through coaching, recognition, and corrective action • Reviews and enters daily Avero Logbook • Performs all closing responsibilities • Ensures accurate cash counting, checkouts, side work completion, setting of the dining room for next service, tip matrix input, safe reconciliation, and nightly drop • Checks out hourly staff members; reviews tip out and side work • Ensures cleanliness and upkeep of the restaurant • Assists in maintaining par levels of linens • Assists in organizing and moving beverage product in the absence of or in coordination with the Beverage Manager • Takes responsibility for the management of front of house employees in the absence of or in conjunction with the General Manager and Assistant General Manager • Attends and contributes to weekly manager meetings • Makes recommendations to the Company on ways to improve as needed EDUCATION AND EXPERIENCE: • Should be able to properly execute and demonstrate all duties of servers, bussers, food runners, bartenders and hosts in order to teach proper protocol. • Requires a high school diploma or equivalent, and/or 1 year of tenue/experience with Atlas or similar concept while exceling in an hourly role; • Knowledge of wines is beneficial; • Knowledge of cocktail making and spirits is beneficial.