JOB TITLE: CUSTOMER SERVICE (SALES) EMPLOYER: Auto Fit USA LLC DEPARTMENT: Sales REPORTS TO: Sales Manager RETAIL CUSTOMER SERVICE (SALES) DUTIES AND RESPONSIBILITIES: • Providing a superior customer service experience to all walk-in contact and phone contact customers • Generates and develops new business to meet specified production goals. • Maintains and nurtures existing client relationships. • Responds to all inquiries and requests in a timely and professional manner. • Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients. • Possesses and maintains thorough knowledge of auto body parts and automotive industry product information. • Performs other related duties as assigned by management. RETAIL CUSTOMER SERVICE (SALES) QUALIFICATIONS: • High School Diploma/GED equivalent required. • Bilingual, in English, and Spanish. • Customer service background. • Prior automotive experience and knowledge of automotive parts preferred. • Must be a self-starter and proactive. • Commitment to excellence and high standards. • Excellent written and verbal communication skills. • Good judgment with the ability to make timely and sound decisions • Creative, flexible, and innovative team player • Strong organizational skills; able to manage priorities and workflow. • Proficient in Microsoft Office. RETAIL CUSTOMER SERVICE (SALES) PHYSICAL DEMANDS AND WORK ENVIRONMENT: • Occasionally required to stand and walk • Continually required to sit • Continually required to utilize hand and finger dexterity • Continually required to talk or hear • Continually utilize visual acuity to use a keyboard • Occasionally required to lift/push/carry items up to 50 pounds RETAIL CUSTOMER SERVICE (SALES) JOB TYPE: • Full-time RETAIL CUSTOMER SERVICE (SALES) SCHEDULE: • Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM • Require working some Saturdays. RETAIL CUSTOMER SERVICE (SALES) COUNTER PAY: • Hourly wage and commission RETAIL CUSTOMER SERVICE (SALES) BENEFITS • Dental, Health, & Vision insurance • Term Life, Long & Short Term Disability Insurance • Accident, Critical Illness, & Hospital Indemnity Insurance • Employees Discount • Paid Time Off • 401K