JOB TITLE: Customer Service / Sales Associate EMPLOYER: Auto Fit USA LLC DEPARTMENT: Sales REPORTS TO: Sales Manager CUSTOMER SERVICE DUTIES AND RESPONSIBILITIES: • Providing a superior customer service experience to all walk-in contact and phone contact customers • Generates and develops new business to meet specified production goals. • Maintains and nurtures existing client relationships. • Responds to all inquiries and requests in a timely and professional manner. • Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients. • Possesses and maintains thorough knowledge of auto body parts and automotive industry product information. • Performs other related duties as assigned by management. • Accurately process customer orders, returns, and exchanges using the company’s POS and sales systems. • Assist in maintaining an organized, clean, and welcoming sales floor environment. • Support and collaborate with fellow sales associates and warehouse staff to ensure smooth customer transactions. CUSTOMER SERVICE QUALIFICATIONS: • High School Diploma/GED equivalent required. • Bilingual, in English, and Spanish. • Customer service background. • Prior automotive experience and knowledge of automotive parts preferred. • Must be a self-starter and proactive. • Commitment to excellence and high standards. • Excellent written and verbal communication skills. • Good judgment with the ability to make timely and sound decisions • Creative, flexible, and innovative team player • Strong organizational skills; able to manage priorities and workflow. • Proficient in Microsoft Office. CUSTOMER SERVICE QUALIFICATIONS: • Handle customer returns and assist at the cashier station, especially during peak business hours or when staff coverage is low. • Take the initiative to assist where needed, including helping with product location, basic troubleshooting, or customer complaints. • Encourage satisfied customers to leave Google reviews as part of providing a positive customer experience. • Participate in or assist with training new team members when requested by management. • Carry out any other tasks or special assignments directed by store management. • Demonstrate flexibility, professionalism, and a positive team spirit at all times. • Provide leadership by stepping into operational gaps when necessary to ensure seamless store operations. CUSTOMER SERVICE TRAINING & DEVELOPMENT: • Participate in periodic product knowledge or customer service training as assigned. • Support the onboarding and training of new employees when delegated by management. • Maintain a continuous learning mindset to improve sales performance and customer satisfaction. CUSTOMER SERVICE PHYSICAL DEMANDS AND WORK ENVIRONMENT: • Occasionally required to stand and walk • Continually required to sit • Continually required to utilize hand and finger dexterity • Continually required to talk or hear • Continually utilize visual acuity to use a keyboard • Occasionally required to lift/push/carry items up to 50 pounds CUSTOMER SERVICEJOB TYPE: • Full-time • Commission CUSTOMER SERVICE SCHEDULE: • Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM • Require working some Saturdays. CUSTOMER SERVICE PAY: • Hourly wage and commission CUSTOMER SERVICE BENEFITS • Dental, Medical, & Vision Insurance • Short & Long Term Disability Insurance • Accidental, Critical Illness, & Hospital Indemnity Insurance • Term Life Insurance • 401K • Paid Time Off • Employee Discount