JOIN OUR TEAM Director of Operations Location: Columbus, OH (Ability to travel within the US and Canada) We are seeking a results-driven Director of Operations to lead a multi-site network across the U.S., delivering best-in-class performance in safety, service, operational excellence, financial outcomes, and customer experience. This role is ideal for a senior leader with deep expertise in 3PL, eCommerce fulfillment, and big box distribution environments, who thrives in high-volume, fast-paced operations and is passionate about driving continuous improvement, scalable growth, and exceptional customer outcomes. The successful candidate will have a proven track record of leading complex distribution and fulfillment networks, optimizing performance across multiple sites, and supporting both retail and eCommerce supply chain operations. Key Responsibilities Operational & Customer Leadership • Serve as the primary point of contact for key customers, ensuring strong, proactive communication and partnership. • Lead cross-functional teams to consistently achieve KPIs across Safety, Quality, On-Time Delivery, and Cost. • Identify and manage escalation points, ensuring timely resolution of operational and customer issues. • Foster a collaborative, high-performance culture across multiple sites. Performance & Financial Management • Oversee operational performance, including cost control, productivity, and service delivery. • Develop and present weekly, monthly, and quarterly reports on operational results, financial performance, and key issues. • Partner in the development and execution of capital budgets, ensuring projects are delivered on time and within budget. • Drive improved ROI through process optimization, efficiency gains, and disciplined financial management. Strategic & Continuous Improvement • Develop and execute short- and long-term operational strategies aligned with business growth objectives. • Lead continuous improvement initiatives, including lean methodologies and process enhancements. • Identify opportunities for network expansion, capacity optimization, and operational scalability. • Support implementation of new systems, processes, and technologies (including WMS platforms) to improve performance. Leadership & Talent Development • Build, coach, and develop a strong operations leadership team. • Lead efforts to recruit, retain, and develop top talent across the network. • Drive engagement, accountability, and a results-oriented culture. • Partner with HR and Safety teams to ensure a safe, compliant, and high-performing work environment. Systems, Compliance & Process Excellence • Leverage WMS and operational systems to improve productivity and streamline distribution processes. • Ensure robust operational procedures and controls are in place across all sites. • Support environmental, health, and safety programs, ensuring compliance with all regulations. • Standardize best practices across locations, including cost control and waste reduction initiatives. Qualifications • Bachelor’s degree in Logistics, Supply Chain, Business, or related field. • Proven senior leadership experience within 3PL, retail, consumer goods, or grocery distribution environments. • Demonstrated success leading large-scale, multi-site operations in a fast-paced, high-volume setting. • Strong experience supporting big box grocery customers and distribution models. Core Competencies • Exceptional leadership, communication, and stakeholder management skills • Strong financial acumen with experience managing budgets and operational costs • Strategic thinker with a hands-on, results-oriented approach • Advanced analytical and problem-solving capabilities • Proven ability to lead change and drive continuous improvement initiatives • Highly organized with strong time management and execution discipline • Proficiency in Microsoft Office and operational systems (WMS experience preferred) What Success Looks Like • High-performing, engaged operations teams delivering consistent results • Strong customer relationships and service excellence • Measurable improvements in cost, productivity, and operational KPIs • Scalable operations that support growth and evolving customer needs