Overview The Sales Assistant assists the Branch Manager and Loan Officers with the day to day functioning of the branch. Responsibilities • Works closely with the Loan Officers to ensure all of the appropriate information is taken for each individual loan. • Ensures an exceptional customer experience. • Maintains and analyzes all loan and lead information. • Provides support to Loan Officers by answering phone calls, keeping track of loan statuses, tracking product shipments, and assists in resolving problems. • Facilitates conversations about the products offered by the Money Store and to assist in determining which product would be best for each individual. • Required to know all products and services offered. • Works under general supervision applying diversified procedures and standards. • Completes non-routine assignments that require a longer timeframe. • Participates in educational opportunities from Loan Officers, Branch Managers and outside sources to become well-versed in the loan process in order to obtain a Loan Officer License. • Maintains an open communication style and a professional working environment with coworkers. • Must be NMLS licensed and NMLS license must remain in good standing Qualifications • Able to communicate via the telephone, face to face and email. • Supports diversity and is familiar with current laws and practices. • Is results driven, works well with others, excels in project management, is organized, is professional and is unbiased.