Overview The Mortgage Loan Originator increases the mortgage loan portfolio by developing business contacts and attracts customers with a knowledge of all products offered. She or he is required to complete the mortgage loan processing and closing while maintaining a close working relationship with active and closed loans. Responsibilities • Conducts business in a professional and legal manner. • Ensures that he/she is the point of contact for each and every one of his/her loans and maintains a positive relationship with each borrower. • Interview applicants to determine financial eligibility for loans. • Be able to structure and close loans effectively and legally. • Services active loans efficiently, completely and correctly. • Guarantees an exceptional customer experience including counseling applicants on loan repayment policies and restrictions. • Maintains a portfolio of close loans and keeps a strong working relationship with them. • Assist in the selection of financial award candidates using electronic databases to certify loan eligibility. • Adhere to compliance guidelines and familiarize himself with the changing laws and regulations. • Knows the loan process in its entirety and is able to inform a borrower or potential borrower about the information required by law including any additional forms or information necessary to complete the loan. • Keep the borrower informed on all status changes. • Know all the products offered by the Money Store and their specifications and to know where to refer customers for a product we do not offer. • Maintain a customer’s confidence by keeping all loan information confidential. • Be able to explain to a customer why a loan is rejected and answer any questions from the customer while maintaining a positive relationship with the customer. • Know how to efficiently use LOS systems, CRM systems and credit acquisition systems. • Maintains an open communication and a professional working environment with coworkers and corporate. Qualifications • Has an NMLS License. • Able to communicate via the telephone, face to face and email. • Supports diversity and is familiar with current laws and practices. • Is results driven, works well with others, excels in project management, is organized, is professional and is unbiased. • Is familiar with all the computer programs used throughout the loan process and the legal steps for a loan.