OVERVIEW OF POSITION: Provide Engineering & Technical Services to target customers RESPONSIBILITIES OF THIS POSITION – APPLICATION ENGINEERING • Maintain high-level knowledge of all products, services, mfg. operations & fabrication capabilities, and relevant industries through company’s resources and self-education. • Engage with company sales representatives and their customers in providing presale and post-sale application engineering support. • Act as principle application engineering point of contact for customers and sales representative for assigned sales area. • Provide general and value added application engineering support for all products i.e.: • Take ownership of situations to effectively resolve matters in a timely manner. • Effectively offer solutions for customers based on clear application requirements to best meet customers’ requirements and company sales objectives. • Oversee field testing activities of products. • Provide on-site troubleshooting support. • Engage in project activities. • Deliver technical presentations to customers. • Support special pricing and materials mgt. activities as it relates to specific acct. efforts. • Support account sales goals and strategies. • Communicate regularly with sales team members regarding account activities. • Identify leads through active listening and probing for customer requirements and opportunities, as well as proactive industry research. • Participate in customer visits with sales representatives to develop & maintain strong supplier/customer relationships. • Maximize scope of supply. • Recognize that a customer using one product type may have opportunities to purchase others. • Demonstrate proactive selling of products. • Identify opportunities for expanding the sale through additional options and/or complimentary products. • Identify and communicate product/service improvements based on customer feedback/experience. • Support contact management database through including personal activities. • Interact with key Habasit Group personnel in Knowledge Mgt., R&D, & Product Mgt. in support of personal growth, product improvement & development. COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Required – Bachelor of Science degree in Mechanical Engineering with 10 years industrial experience plus minimum 3 years in customer facing role – belting and/or conveying related experience preferred. • Required – Work inside office and travel in support of outside sales force and customers as part of team; Travel requirement 20% • Required – Experienced in mechanical design, analysis and troubleshooting; technical writing; and time/task management. • Required – Excellent interpersonal skills; practiced in public speaking and face-to-face consultation. • Required – Proactive problem solver • Required – Able to multitask & work well in a team. • Required – Competent with Microsoft Office: including Word, Excel, PowerPoint; and CAD. • Required – Customer and results oriented