Project Coordinator (Hybrid Schedule after training) – Auburn Hills, MI Full-Time | Monday–Friday, 8:00 AM – 4:30 PM Hybrid Schedule: In-Office Three Days | Remote Two Days Position Overview We are seeking a detail-oriented and customer-focused Project Coordinator to join our team at our Auburn Hills branch location. This hybrid role plays a key part in ensuring the seamless execution of customer orders from contract through final resolution. The Project Coordinator partners closely with sales teams, order fulfillment teams, vendors, and third-party providers to deliver an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values teamwork. Core Responsibilities • Serve as a primary point of contact for internal and external customers • Review and process orders submitted by the sales team • Purchase products from vendors and corporate manufacturing facilities • Track and manage key order dates, milestones, and activities • Schedule and release completed products for fulfillment • Coordinate value-add services and pre-finishing processes • Arrange delivery and/or installation of customer orders • Collect customer payments when applicable following delivery or installation • Resolve issues related to shortages, damages, or service needs • Process factory credits and follow up on pending or denied credits • Support product inquiries and provide guidance on offerings • Assist with inventory activities and discrepancy resolution • Contribute to continuous improvement initiatives Retail Segment (if applicable) • Coordinate and manage installation permits • Verify and collect Lead Safe Install documentation • Schedule product installations and recovery appointments • Approve and process subcontractor installation payments Trade Segment (if applicable) • Assist with quoting and bidding for projects • Manage orders within OMS, including scheduling and communication of ship dates • Coordinate delivery logistics with customers and contractors • Communicate regularly with internal and external stakeholders to ensure order accuracy and timeliness Qualifications Education & Experience • High School Diploma or GED required • Associate degree or technical certification preferred • 0–2 years of experience in customer service or general business preferred • Construction, window/door, or building materials knowledge is a plus (not required) Skills & Competencies • Strong customer service and communication skills (phone, email, and in-person) • Detail-oriented with strong follow-through • Ability to manage multiple priorities in a fast-paced environment • Strong problem-solving and critical thinking skills • Collaborative team player with a proactive mindset • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) • Ability to quickly learn internal systems and software Professional Attributes • Self-motivated and committed to continuous learning • Strong organizational and time management skills • Ability to build trust with customers and team members • Professional and polished communication and appearance • Ability to handle conflict resolution effectively Physical & Work Environment • Primarily office-based with occasional entry into warehouse areas • Regular standing, walking, typing, and communication • Occasional lifting (up to 10 lbs.) • Moderate noise level typical of office environments Why Join Us? • Competitive hourly pay • Hybrid work flexibility • Opportunity to grow within a collaborative and customer-driven team • Exposure to cross-functional business operations Apply today to bring your coordination skills and attention to detail to a team that values quality, service, and continuous improvement.