ACCOUNTABILITIES & ESSENTIAL FUNCTIONS • Collects, analyzes, and interprets performance reporting, and presents to management • Utilizes performance data to make recommendations for process improvements to meet department and company objectives. • Regularly provides feedback and coaching to staff in a team or one-on-one setting. • Assists with scheduling and attendance of staff to ensure adequate coverage for workflow. • Provides insight to managers on hiring decisions, employee performance improvement, and staff development. • Routinely handles customer escalations. • Supports and participates in company total quality process. • Detailed and thorough in work habits with multitasking ability to make independent judgements. • Provides Customer Account Coordinators with clear expectations, detailed guidance, support, training, and leadership tools. • Acts as team player/leader with strong communication and leadership abilities. • Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance. • Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices. • Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination. • Manages daily operations to meet department and company objectives. • Works with minimum supervision and makes independent judgments. • Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments. • Initiates, establishes, and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels. • Extremely confidential and trustworthy. • Demonstrates knowledge, experience and understanding of critical job functions of the team. • Assists management with development of results oriented strategies. • Regular attendance at work is an essential part of the job. SKILLS & CERTIFICATIONS • Skill evaluation: Behavioral (80%) • Ability to make correct decisions based on reviewing factual customer information and pre-set guidelines. • Experienced in and highly proficient at all credit functions. • Exhibits strong analytical, problem solving and negotiation skills. • Able to interpret spreadsheets, printed reports, and performance databases to determine best course of action to achieve total quality processes. • Able to type data and use a PC for long periods of time. • Strong presentation and coaching skills. • Knowledge of Microsoft Office Applications (Excel, PowerPoint, Word, Visio, and Outlook. EDUCATION & EXPERIENCE • Bachelor’s Degree in any field or minimum of 3 prior work experience that is relevant to the team you will supervise. Including • Internal candidates: Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee. • External candidates: Minimum 2 years as a supervisor or higher-level management position