RESPONSIBILITIES: • Provide Level 1 and Level 2 support for Hexagon EAM users, including issue resolution, user access, and data integrity. Work with vendors and internal teams to escalate and resolve complex issues. • Monitor and maintain interfaces between Hexagon EAM and SAP, ensuring data synchronization and timely resolution of integration issues. • Collaborate with Level 3 IT Analysts and Business Users to understand requirements and translate them into system configurations or enhancements. • Participate in development, testing and support deployment of new features or modules. • Perform routine system maintenance, patch testing, and upgrades in coordination with the global IT team. • Document support processes, FAQs, and training materials for end-users. • Ensure compliance with IT policies, data governance, and security standards. Basic requirements (Education, Level of Experience, Language) • Qualified candidates will have a Bachelor of Engineering degree in IT, MIS, Computer Science, Engineering, or related field • Demonstrated deep system analytical skills, collecting / organizing system and DB information, problem solving • Minimum 6 years of overall experience out of which 3+ years of experience supporting Hexagon EAM (formerly Infor EAM) in a production environment is a must. • Hands-on experience with SAP integration (e.g., PM, MM modules) and middleware tools (e.g., SAP PI/PO, MuleSoft, etc.). • Language: English (Required) Knowledge • Hexagon (formerly Infor) EAM Implementation and Configuration • Strong understanding of asset management processes and workflows. • Experience for companies in the manufacturing industry (heavy Industry preferred) Skills • EAM Functional: Work Order, Materials, Equipment, Purchasing, Administration, Dashboards, RCA • EAM Back-end configuration: Flex, System Administration, Screen and Report Writing, Security and Access Control, Entities and Classes, Data Model, Messenger, Document Management • General technical: SQL (Procedure, Functions, Jobs), EAM Databridge Pro • Soft Skills: Work collaboratively with cross functional teams and able to communicate to various audiences with varying technical knowledge Preferred (Desirable) • SAP PM and MM, DB Table Navigation, Excel, Visio, Scripting in Winshuttle / LSMW, Familiarity with Mobile applications • Knowledge of REST/SOAP APIs, XML, and data mapping.