#LI-KW1 #LI-Hybrid Essential Functions and Primary Duties • Provide exceptional service delivery to an assigned portfolio of complex middle market construction clients, addressing their unique insurance needs and risk exposures within the industry. • Resolve the most challenging and complex customer service issues directly, leveraging deep knowledge of construction-specific coverages such as builder’s risk, general liability, contractor’s equipment, and surety bonds. • Serve as the outward-facing, dedicated resource for assigned construction accounts, maintaining direct client relationships and acting as the primary point of contact for all day-to-day and overall service needs (not a call center role). • Build and nurture strong relationships with clients in the construction sector, understanding their operational challenges, contractual obligations, and evolving risk profiles. • Represent clients internally and collaborate with underwriting, claims, risk management, and other cross-functional teams to implement tailored insurance solutions, manage projects, and address ongoing service needs. • Escalate client concerns when appropriate, ensuring timely and effective resolution to uphold the highest standard of client satisfaction. • Maintain data integrity and quality with all applicable software and reporting systems on a timely basis, including project schedules, certificates of insurance, and endorsements. • Take a lead role on designated renewals, preparing comprehensive renewal information, gathering exposure data, and presenting tailored insurance solutions to clients. • Work alongside senior staff to develop high-quality communication materials, stewardship reports, and educational resources customized for construction clients. • Oversee new client onboarding, renewal processes, and client meetings, ensuring all coverage, compliance, and contractual requirements are met. • Establish and preserve strong business rapport with construction-focused insurance carriers, brokers, and vendors. • Advise clients on applicable legislation, safety regulations, industry standards, and market trends affecting construction insurance programs. • Identify opportunities for additional lines of coverage or enhancements, such as pollution liability, professional liability, and wrap-up programs. • Coach and mentor less experienced client service staff, sharing expertise in construction risk management and account servicing. • Perform additional responsibilities as assigned. Preferred Qualifications • Active Property & Casualty license highly preferred • Minimum 3 years’ experience servicing complex commercial insurance accounts, preferably within the construction sector • Strong understanding of construction insurance programs, coverage requirements, and industry best practices • Excellent communication, analytical, and organizational skills Minimum Qualifications • High School Diploma or GED required • More than 5 years customer service experience in the insurance industry required • Must maintain current required licenses and certifications relevant to field of expertise • Demonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externally • Advanced customer service skills • Proficient use of applicable technology • Ability to work in team environment as well as independently • Must be able to travel based on client and business needs