Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and help elevate employee experience across a global organization? At DTCC, we are committed to delivering a modern, technology-enabled workplace that supports our people and our mission. [ETO Hiring...Map - Main | Excel] Pay & Benefits • Competitive compensation, including base pay and annual incentive • Comprehensive health and life insurance and well-being benefits • Pension / retirement benefits • Paid time off and personal/family care leave programs • Flexible hybrid model (3 days onsite / 2 days remote) The Impact You Will Have As Associate Director, Workplace Experience & Technology, you will play a key role in shaping and delivering DTCC’s workplace experience across a global footprint of approximately 6,000 employees. You will lead the integration of: • Workplace technology • Space strategy • Hospitality and food service • Employee amenities Operating in a highly matrixed environment, you will partner across IT, HR, Finance, Procurement, Facilities, Security, and business leadership to deliver complex, cross-functional initiatives. You will also leverage workplace data and technology to: • Inform decision-making • Optimize space utilization • Enhance employee engagement Key Responsibilities Employee Experience & Engagement • Serve as a primary point of contact for workplace experience, technology tools, and hospitality services • Lead employee engagement initiatives (events, wellness programming, amenities) • Develop and deliver employee communications (email, intranet, digital signage) • Track customer satisfaction and workplace performance metrics Workplace Technology & Data Management • Lead implementation and management of workplace platforms (reservation systems, work orders, space tools, etc.) • Maintain workplace data integrity (space, rooms, inventory) • Analyze utilization and experience data to produce insights and reporting • Partner with IT, Security, architects, and engineers on system integration • Manage budgets related to workplace technology initiatives Hospitality, Food Service & Amenities • Oversee hospitality, food service, and workplace amenity programs • Manage vendor relationships and service delivery performance • Partner with Procurement, Finance, and Workplace Services on KPIs and governance • Lead service recovery, escalation management, and continuous improvement • Ensure alignment to employee experience strategy and sustainability goals Project Management & Delivery • Develop RFPs and scopes of work across workplace technology, design, construction, and hospitality services • Partner with Procurement on vendor selection and onboarding • Lead cross-functional project execution with internal and external stakeholders • Manage schedules, budgets, risks, and deliverables through implementation Qualifications • Bachelor’s degree required • 10+ years of progressive experience in a complex corporate workplace environment • Demonstrated experience across: • Workplace technology • Workplace experience / hospitality • Vendor and program management Talents Needed for Success • Strong knowledge of workplace technology platforms and service tools • Proven ability to deliver hospitality-driven, service-oriented workplace environments • Strong project and stakeholder management skills • Excellent communication skills (employee-facing and executive-level) • Ability to manage multiple priorities in a fast-paced, evolving environment • Proactive, solutions-oriented mindset