Join Our Team! Are you passionate about delivering exceptional customer service in a fast-paced healthcare environment? Nemours Children's Health is seeking a dedicated Patient Access Specialist to join our Admitting Department in our Tallahassee Office. This rewarding role serves as a vital first point of contact for patients and families, ensuring a positive experience while supporting accurate registration, insurance verification, and revenue cycle processes. Position Summary The Patient Access Specialist is responsible for onsite patient registration, insurance verification, appointment scheduling, and point-of-service collections. With occasional guidance, this role also helps resolve registration, billing, insurance, and payment-related inquiries while delivering outstanding customer service to patients and families. What Makes an Ideal Candidate? We are looking for a team member who demonstrates: • Strong critical thinking and problem-solving skills. • Initiative and the ability to work independently while contributing positively to a team environment. • Experience with patient collections and revenue cycle processes. • A Cheerful, adaptable attitude and willingness to embrace change. • Relationship-building skills that foster collaboration across departments. • Clear, courteous, and professional communication abilities. • A commitment to providing accurate information and supportive service to patients and colleagues. • A continuous improvement mindset with enthusiasm for learning new systems, tools, and processes. • Accountability and ownership of responsibilities while consistently delivering high-quality service. Key Responsibilities Patient Registration & Insurance Verification • Obtain, verify, and update patient demographic information. • Complete patient check-in and check-out processes accurately and efficiently. • Distribute clinic-specific forms and required documentation. • Verify guardianship information and obtain insurance cards. • Verify insurance coverage and eligibility. • Secure authorization and referral information as needed for each encounter. • Create and maintain patient charts within the electronic health record (EHR) system. Financial Responsibilities • Collect copays, prepayments, and outstanding patient balances. • Assist with registration, billing, insurance, and payment inquiries. • Support revenue cycle activities while maintaining excellent customer service standards. Scheduling & Documentation • Schedule patient appointments according to departmental policies and procedures. • Ensure required annual forms are complete, accurate, current, and maintained in accordance with organizational policies. Administrative Support • Sort and distribute mail, medical records, and other correspondence. • Receive delivered equipment and documents. • Maintain a clean, organized, and professional lobby and work area. • Participate in staff meetings, educational sessions, and ongoing training. • Take phone messages and provide administrative support as needed. • Perform additional duties during downtime, including attaching claims to visits and working assigned work queues. Qualifications Required • High School Diploma or equivalent. • Specialized training beyond high school (1-2 years preferred). • Minimum of 2-3 years of medical office experience. Preferred • Bilingual (English/Spanish). • Experience with Epic electronic health record system. Why Join Us? As a Patient Access Specialist, you will play a critical role in supporting patient care by creating a welcoming experience and ensuring accurate registration, insurance, and financial processes. If you thrive in a fast-paced environment, enjoy helping others, and are committed to excellence, we encourage you to apply.