Warehouse Operations • Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch. • Ensure smooth execution of customer-specific contract logistics requirements. • Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch. • Optimize warehouse space utilization and material flow processes. Inventory Management • Ensure accurate inventory control through cycle counts and stock audits. • Investigate inventory discrepancies and implement corrective actions. • Maintain inventory accuracy in WMS/ERP systems. Team Management • Lead, train, and supervise warehouse staff, supervisors, and shift teams. • Plan manpower allocation and shift scheduling based on operational volumes. • Drive employee engagement, discipline, and productivity improvements. Customer & SLA Management • Ensure adherence to customer SLAs and operational commitments. • Coordinate with customers for issue resolution, reporting, and operational reviews. • Maintain high service quality and customer satisfaction. Process Improvement • Identify opportunities for cost reduction and operational efficiency. • Implement Lean, Kaizen, 5S, or continuous improvement initiatives. • Drive automation and digital adoption where applicable. Compliance & Safety • Ensure compliance with EHS, statutory, and company policies. • Maintain warehouse safety standards and conduct regular audits. • Ensure proper documentation and adherence to SOPs. Coordination & Reporting • Coordinate with transportation, procurement, and customer service teams. • Prepare MIS reports on warehouse performance and productivity metrics. • Support budgeting and cost control initiatives.