Branch Operations • Manage day-to-day operational activities of the branch across freight forwarding shipments. • Ensure smooth and timely execution of import and export shipments in line with customer requirements and SOPs. • Monitor shipment movement and ensure all operational milestones are completed within defined timelines. • Coordinate with internal teams and external stakeholders to ensure seamless shipment execution. • Ensure timely and accurate updates of shipment status in the operating system. • Monitor pending operational activities and ensure timely closure. Shipment Coordination & Execution • Coordinate with shipping lines, airlines, NVOCCs, agents, transporters, CFS/ICDs, customs brokers, and other service providers. • Follow up on bookings, cargo movement, vessel/flight schedules, container availability, customs clearance, delivery, and shipment closure. • Monitor shipment schedules and proactively identify potential delays or operational risks. • Coordinate corrective actions for shipment delays, documentation issues, cargo holds, rollovers, and other exceptions. • Ensure shipments are executed as per agreed customer SOPs and service commitments. Documentation & Compliance • Coordinate preparation and processing of shipment documentation as per operational requirements. • Verify shipment documents and coordinate corrections or amendments where required. • Ensure timely coordination with Customs/CHA teams for clearance-related activities. • Ensure adherence to company SOPs, regulatory requirements, carrier procedures, and branch processes. • Maintain accurate operational records and documentation for audit and compliance purposes. Exception & Escalation Management • Monitor operational exceptions and ensure timely resolution with relevant stakeholders. • Handle issues related to shipment delays, documentation discrepancies, customs clearance, cargo movement, equipment availability, and delivery. • Escalate critical or recurring operational issues to the reporting manager. • Track pending issues and ensure timely closure. • Identify recurring operational gaps and support corrective actions. Customer & Stakeholder Coordination • Coordinate with Customer Service, Sales, Pricing, Finance, Procurement, and other internal teams for smooth shipment execution. • Provide timely operational updates on shipment status, delays, and exceptions. • Coordinate with overseas offices and agents for shipment documentation, pre-alerts, cargo status, and operational requirements. • Support resolution of customer-specific operational requirements in line with agreed SOPs. Branch Process & Performance • Monitor operational TAT, shipment status, pending activities, and service exceptions. • Support branch-level operational reporting and data accuracy. • Identify opportunities to improve operational processes, reduce delays, and minimize errors. • Ensure timely closure of open shipments and operational activities. • Support implementation of new processes, customers, trade lanes, and operational requirements at the branch. • Ensure adherence to internal controls and operational governance requirements.