• Monitoring of Shift Activities which includes vessel/rail/road operations and ensure targets and deadlines are effectively met. • Job allocation and engagement of company and outsourced staff. • Achievement of optimum productivity levels and reliability of service to customers. • Contributing for the meeting of Business/Operational targets and objectives. • Supervise and manage the terminal supervisory group into an efficient and effective team. • Liaise with inter departments for proper service from ‘supporting’ departments. • Ensure seamless inter shift flow of work. • Ensuring safe and correct working practices. • Contributing to continuous improvement. • Ensure vessel Berthing and Un-berthing Timelines are achieved. • Communicate with Manager-Operations for any potential issue concerning the operations. • Provide regular process control checks and initiate and support performance improvement activities. • Maintain and enhance relationships and goodwill with external/internal customers and vendors. • Provide first line of response for emergency situations and damage assessments. Communicate information in clear concise manner to stakeholders.