Program & Project Management • Lead planning, execution, and delivery of contract logistics programs across warehousing, distribution, and transportation. • Work with operations to prepare detailed project plans, timelines, and resource allocation strategies. • Monitor program performance using KPIs, dashboards, and reporting tools. • Ensure adherence to scope, budget, and timelines. Client & Stakeholder Management • Act as the primary point of contact for key clients and stakeholders. • Build strong relationships to ensure high customer satisfaction and retention. • Manage expectations, resolve escalations, and provide regular updates. Operational Excellence • Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies. • Identify process inefficiencies and implement scalable solutions. • Standardize best practices across sites and programs. Cross-functional Collaboration • Coordinate with operations, IT, procurement, finance, and HR teams. • Align program goals with organizational strategy and customer requirements. • Facilitate communication across multiple locations and stakeholders. Risk & Compliance Management • Identify risks and develop mitigation strategies. • Ensure compliance with regulatory, safety, and quality standards. • Conduct audits and ensure adherence to SOPs. Financial Management • Ensure billing to the respective customers are done on time month on month & also follow up for AR. The DSO should be within the agreed timelines. • Manage program budgets, cost optimization, and profitability. • Track financial performance, including cost-to-serve and margin improvement. • Support pricing, business cases, and contract negotiations.