Resource Management: To ensure implementation of overall resource management process in the BU by effectively implementing policies and procedures laid down by the organization for ensuring seamless serviceability in the Unit. . Stakeholder & Partner Coordination: Serve as the primary point of contact between internal stakeholders for resource planning & allocation. Collaborate with internal teams (e.g., HC, engineering & operations) Facilitate regular meetings with primary stakeholders to track progress, address concerns, and provide updates Maintain Monthly operator incentive calculation sheet. Maintain Monthly operator productivity sheet Reporting & Documentation: Prepare and present regular reports on operator performance to Operations Manager and the HOD. Process Improvement & Risk Management & Safety. Identify and implement process improvements to minimize operator overtime and also optimize performance.