Job Summary: The Credit Analyst manages the full scope of collections for assigned accounts to ensure payment is received on a timely basis. Job Duties: • Reviews past due accounts receivables daily for assigned accounts • Manages collection activities, including, but not limited to, phone communications to customers to secure payment for assigned accounts and adjusting payment terms and/or schedules • Assesses and determines appropriate next steps in addressing delinquent accounts in an effort to establish a resolution involving satisfactory terms for all parties involved • Documents the results of collection calls, and communicates progress of accounts to principals, engagement team and regional finance on a timely basis • Interacts with key members of firm and client management to resolve billing disputes and service issues • Reviews Dunn & Bradstreet reports to make a determination on accounts that require continued attention and focus due to poor credit history patterns with the firm and/or other vendors • Analyzes stagnant accounts, and determines the need for escalation to a Finance Manager or Director for further action • Utilizes firm best practices to implement process changes to rectify service issues, including, but not limited to, recommending changes to customer payment terms or developing billing schedules based on a client’s cash flow • Other duties as required Supervisory Responsibilities: • N/A Qualifications, Knowledge, Skills and Abilities: Education: • High School Diploma or equivalent, required • Associate’s or Bachelor’s degree in Accounting, Business Administration, or Finance, preferred Experience: • Two (2) or more years of credit / collections field experience, required • Prior commercial (B2B) collections experience, preferred • Professional services firm experience, preferred License/Certifications: • N/A Software: • Proficient in the use of Microsoft Office Suite, required Other Knowledge, Skills & Abilities: • Excellent verbal and written communication skills • Strong customer service skills • Basic negotiation skills • Ability to work in a demanding environment • Capable of effectively analyzing and resolving issues and questions in a professional manner • Ability to successfully manage multiple projects with an attention to detail while working independently • Knowledge of firm’s collections procedures Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography. National Range: $28.85/hr - $33.66/hr Maryland Range: $28.85/hr - $33.66/hr NYC/Long Island/Westchester Range: $28.85/hr - $33.66/hr