PRIMARY RESPONSIBILITIES • Interface with internal team to obtain a thorough understanding of NOV Service Equipment products and how they are safely operated, tested, calibrated and problems resolved in a timely manner. • Travel to customer sites to inspect, install, commission, test, calibrate, repair, and train customers on the safe and proper operation of NOV products • Performs preventive maintenance and repairs on equipment and systems (e.g., mechanical, electrical) • Evaluates and recommends equipment improvements to improve availability, capability, and yield • Performs equipment failure analyses (including preventive and unscheduled maintenance) • Troubleshoots and diagnoses equipment problems • Prepares technical reports to document equipment modifications and equipment maintenance procedures • Perform field upgrades of software and hardware and train customers on how to properly operate and maintain equipment. • Communicate field failures and feedback reports to the appropriate departments • Clear, concise, and accurate service reporting upon completion of service • The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer. • Will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills. • Perform other work-related tasks as assigned • Comply with all NOV company and HSE policies and procedures EDUCATION & EXPERIENCE QUALIFICATIONS • High school diploma or equivalent; technical or trade school education in mechanical or related field is preferred. • Proven experience as an Oilfield, Rig or Industrial Mechanic or similar role, with a focus on Iron Roughnecks, Catwalks, Torque Machines or other related equipment is preferred. • Experience demonstrated and recorded applicable to servicing tools • Strong mechanical aptitude and understanding of hydraulic, pneumatic, and electrical systems commonly found in oilfield equipment. • Ability to read and interpret technical manuals, diagrams, and schematics • Excellent problem-solving skills and attention to detail • The candidate needs to be a leader, self-motivator and have the ability to interact with our customers both technically and commercially BEHAVIORAL COMPETENCIES • Integrity and Trust • Self-Disciplined • Team Player • Punctual • Problem Solver • Results oriented with a sense of urgency • Adheres to all HSE requirements • Working hours to be identified by manager, including On Call hours • Must be able to work in factory environment which may include but are not limited to: high noise level, vibration, fumes, dust, and odors • Able to communicate professionally with internal and external customers • Non-standard work hours, 24/7 contact/availability expectations for operational support • Comply with Global and Local QHSE policies • Behave in a professional and ethical manner in line with NOV corporate policies