Key Responsibilities 1. Background Verification (BGV) Operations • Manage end-to-end background verification processes for all new hires across business verticals. • Coordinate with empaneled BGV vendors for timely initiation, tracking, escalation management, and closure. • Ensure verification of education, employment, address, criminal checks, identity validation, and reference checks as per company policy. • Monitor BGV turnaround time (TAT), discrepancies, red-flag cases, and exception approvals. • Drive governance and compliance standards aligned with internal audit and legal requirements. • Prepare periodic MIS dashboards and analytics on BGV status, aging, vendor performance, and risk indicators. • Handle confidential and sensitive employee information with high integrity and data privacy compliance. 2. Pre-Medical Health Checkup (PMHC) Management • Lead the operational management of pre-employment medical examinations for candidates. • Coordinate with hospitals, diagnostic centers, and occupational health partners. • Ensure medical appointments are scheduled within defined timelines for smooth onboarding. • Monitor medical fitness reports, escalations, and special case handling in consultation with HR and medical teams. • Maintain compliance with occupational health, safety, and company medical standards. • Track PMHC completion metrics and improve candidate experience through process efficiency. 3. Onboarding Operations • Manage end-to-end onboarding activities from offer acceptance to Day-1 joining. • Ensure timely documentation, system updates, joining formalities, and induction coordination. • Collaborate with HRBP, TA, IT, Admin, Payroll, Compliance, and Business stakeholders for seamless onboarding. • Ensure all onboarding documentation complies with company policies and statutory requirements. • Drive automation and process improvements in onboarding workflows and employee lifecycle management. • Maintain onboarding SLAs and improve joining experience for new hires. 4. Stakeholder & Vendor Management • Act as the primary point of contact for internal stakeholders and external service providers. • Conduct regular governance reviews with BGV and medical vendors. • Negotiate service standards, monitor vendor KPIs, and ensure operational efficiency. • Partner with Talent Acquisition teams to support high-volume and critical hiring initiatives. 5. Process Excellence & Compliance • Develop SOPs, operational controls, and process documentation. • Drive continuous improvement initiatives, automation, and digitization of onboarding operations. • Ensure compliance with labor laws, data privacy, information security, and audit requirements. • Support internal and external audits related to onboarding, BGV, and medical compliance. Key Skills & Competencies • Strong knowledge of Background Verification and onboarding operations • Expertise in pre-employment medical processes and compliance • Vendor management and stakeholder coordination • Process governance and operational excellence • HRMS / ATS / onboarding platform knowledge • Analytical and MIS reporting capabilities • Strong communication and escalation management skills • High attention to detail and confidentiality handling • Ability to manage high-volume operations and tight timelines Key Performance Indicators (KPIs) • BGV completion TAT • PMHC completion timelines • Joining success rate • Candidate onboarding experience score • Vendor SLA adherence • Compliance and audit closure rate • Documentation accuracy and process efficiency Preferred Attributes • Ability to work in a fast-paced, matrix organization • Strong problem-solving and operational leadership skills • Process automation and transformation mindset • High ownership and execution orientation • Experience in GCC/shared services environment preferred Educational Qualification • MBA / PGDM in Human Resources or equivalent • Additional certifications in HR Operations / Compliance preferred Experience • 10–15 years of experience in HR Operations, Talent Acquisition Operations, or Employee Lifecycle Management • Minimum 5+ years managing BGV, onboarding, or shared services operations in a large organization/GCC environment • Experience handling high-volume hiring operations preferred