• Drive initiatives to improve the employee experience, ensuring that administrative services and facilities support employee needs. Regularly gather feedback to create an employee-friendly and supportive environment. • Ensure all admin services comply with internal standards & compliance, legal regulations, and organizational policies. Oversee audits and ensure continuous compliance to support an efficient workplace. • Adhere to the Admin governance framework and ensure all service processes follow the SOP. • Analyse audit findings with regards to service operations and collaborate with the concerned stakeholders to develop effective action plans for mitigating risks / gap identification • Ensure a robust service partner bill settlement process which includes bill processing and pay-out as per agreed SLAs • Conduct operational reviews from time to time and ensure smooth service delivery and adherence to defined SLAs for all services • Ensure data management & related analysis; Reporting and spend analysis to monitor and drive department trends. • Identify areas for process improvement across admin functions. Implement new strategies, tools, and technologies to streamline operations and improve service delivery. • Identify areas within admin function which could be automated/ integrated with technology and collaborate with the relevant stakeholders to plan and deploy these initiatives. • Ensure smooth functioning of the tools for services delivery • Lead a team of admin professionals, ensuring they are aligned with organizational goals & processes. Provide guidance, performance management, and development opportunities to build a strong, efficient team. • Ensure Coordination with service partners for timely availability of contractual manpower and manage by means of ensure staff is working in line with agreed SLAs followed by monthly reviews. • Drive a performance driven culture – Set goals, review performance, and provide feedback to ensure a motivated and committed team • Foster an environment of learning and excellence within the team. Educational Qualification: • Bachelor’s degree Hotel & Hospitality Management/ Diploma in Electrical or Mechanical Engineering is mandatory • Higher degree in relevant field is preferable Experiences: • 15+ years of work experience with minimum 3 – 5 years for managing a large facility. • Rich experience of formulating strategies and conceptualizing service management frameworks • Experience of working on technology and digitalization projects. • Strong understanding of financial and cost optimization principles • Experience of running F&B production and operations for a large facility with exposure to housekeeping services • Sound knowledge of planned preventative maintenance, response maintenance and forward maintenance planning • Strong experience of space management and space occupancy plan designing • Robust experience of drafting and implementing policies at corporate level; Experience managing operational budgets with exceptional planning and project management skills • Rich experience of service partners management; Experience of dealing with contractual workforce employed for service delivery • Demonstrates a good working knowledge of buildings services installations including HVAC / Electrical and other technical systems Experience of Quality Management would be preferred.