We’re seeking a future team member for the role of: Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY In this role, you’ll make an impact in the following ways: • Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries • Independently assist clients by responding to phone, email, and other inquiries regarding supported services • Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure • Meet all Service Level Agreements for daily deliverables • To successfully ensure all tasks and assigned projects deliverables are met To be successful in this role, we’re seeking the following: • Bachelor's degree or the equivalent combination of education and experience is required. • 0-3 years of total work experience preferred. • Preferred Customer Service experience • Excellent verbal and written skills • Excellent Communicator • Take a lead role in the processing and timely issuance of securities • Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures. • Provides basic technical assistance to clients and assists in responding to straightforward client inquiries