We’re seeking a future team member for the role of Vice President, Operational Risk Management (GRC Platform) to join our Risk & Compliance team. This role is located in Pittsburgh, PA In this role, you’ll make an impact in the following ways: • Support day-to-day administration and operational management of the Risk Management Platform. • Serve as a key point of coordination for user support, access-related questions, issue triage, and process clarification. • Partner with business, policy, and technology stakeholders to gather, refine, and support delivery of platform enhancements. • Help manage and prioritize change requests, ensuring alignment with business needs, dependencies, and strategic direction. • Support rollout of platform updates through communications, training, demos, and user engagement. • Assist with transition planning and continuity of support across platform changes, modernization efforts, and evolving operating models. • Coordinate testing activities for enhancements, defect fixes, and production releases to help ensure quality outcomes. • Document business requirements, process flows, impacts, and operational considerations for new functionality. • Provide support for reporting, data review, and analysis tied to platform operations and risk management activities. • Help identify opportunities to improve user experience, streamline workflows, and reduce manual effort. • Build effective working relationships across product, engineering, operations, and risk stakeholders to support successful delivery. • Contribute to a culture of ownership, responsiveness, and continuous improvement. To be successful in this role, we’re seeking the following: • Bachelor’s degree or equivalent combination of education and experience. Experience supporting business platforms, operational processes, or risk-related systems in a financial services environment. • Strong organizational and coordination skills, with ability to manage multiple priorities across support and change activities. • Experience translating business needs into clear requirements and working effectively with technology teams. • Strong written and verbal communication skills, including ability to support training, stakeholder updates, and end-user communications. • Experience with testing coordination, defect management, and release support. Ability to work across teams and functions in a fast-paced, evolving environment. • Strong problem-solving skills and attention to detail. • Experience in Operational Risk, Control Management, or related risk disciplines. • Familiarity with platform administration, user support models, and business process workflows. • Experience supporting platform modernization or transformation initiatives. • Exposure to reporting, data analysis, or SQL-based investigation/support. • Experience working with cross-functional stakeholders in large, complex organizations.