SAIC is seeking a Flyout Field Service Engineer (FSE) to support the Medusa Sustainment Team, the U.S. Air Force’s solution for defense against small unmanned aerial systems (s UAS). Medusa is a government owned Command and Control (Medusa C2) System of Systems integrating sensors, electronic/kinetic effectors, and advanced algorithms to provide tailorable C sUAS capability for fixed base, portable, mounted, and handheld operations worldwide. This role is focused on Tier 2/3 and flyout support to Medusa C2 sites. The FSE will provide on-site technical assistance, corrective maintenance, system integration, and training to operational units, and will work on site in Huntsville, AL when not deployed. Key Responsibilities: When not traveling, the FSE will work on-site in Huntsville, AL, with responsibilities including, but not limited to: • Provide field engineering and technical support to maintain and sustain fielded C sUAS systems, equipment, and software at designated locations. • Install, operate, maintain, and troubleshoot program-of-record software applications, integrated radios, and hardware components. • Coordinate with Government software engineering, test, and fielding teams to install software, hardware, firmware, and cybersecurity updates. • Perform troubleshooting, fault isolation, and repair down to the Line-Replaceable Unit (LRU) level before elevating to higher maintenance tiers. • Prepare systems for operation, including system software loading, operator training, and final operational checks. • Write, review, and create maintenance processes and procedures for C sUAS equipment and the Medusa System of Systems (SoS). • Assist with packaging and Return Material Authorization (RMA) processes for non mission capable systems or equipment to higher-level maintenance facilities (e.g., SAIC AF C sUAS Regional Support Center in Huntsville, AL). • Maintain Medusa Gold System configurations, including SW/HW/FW upgrades for verification, and conduct associated training as needed. • Support and assist the System Engineering Team with SoS technical drawings and schematics, as required. • Lead training efforts on new software/hardware changes and sustain continuous learning initiatives for operators and maintainers. • Support the program Field Service Support Desk and perform Tier 2/3 and flyout support to Medusa SoS C2 sites worldwide. • Provide on-site and telephonic technical support for Airmen regarding system operations and maintenance. • Conduct training to improve system performance, operator proficiency, and mission readiness. • Perform daily COLTS review and maintain awareness of COLTS processes and maintenance actions. • Conduct scheduled equipment inventories to ensure accountability and readiness; assist with equipment check outs and tracking. • Install software maintenance updates and/or hardware upgrades to maintain system performance and cybersecurity posture. • Facilitate site status meetings with FSEs, OEMs, and customers to report on system performance, maintenance activities, and upcoming changes. • Analyze complex systems to identify faults, system failures, maintenance procedures, and part replacements at the LRU level; assist senior technical specialists with deployments as needed. • Execute corrective maintenance actions to reduce response times and meet contract Key Performance Indicators (KPIs). • Conduct parts replacements, system upgrades, and deployments using diagnostic tools and technical expertise. • Perform fault determination and isolation at the LRU level, executing Removal and Replacement (R&R) of failed components both onsite and at depot locations. • Monitor and analyze system performance trends to improve supportability, reliability, and accessibility. • Successfully complete required certifications and training, including Medusa C sUAS Administrator and • Maintainer courses (minimum passing score of 70) and OEM training courses. • Assist in optimizing program-of-record software and hardware components for peak functionality. • Provide independent decision-making and expert recommendations to improve system performance during complex deployments and operational scenarios. • Provide feedback to program leadership regarding system performance and end user feedback to inform sustainment and modernization efforts. • Travel: Willingness to travel 25–50% CONUS/OCONUS, including potential deployment to hostile/DZ environments. • Bachelors and two (2) years or more experience; Masters and 0 years related experience. • 5+ years of relevant experience in field service, tactical systems, or complex electronic systems maintenance. • CompTIA Security+ (or Security+ equivalent) required. • Must be able to attain and maintain a DoD Secret Clearance. • Must be a U.S. Citizen. Technical Background: • Experience with tactical networks and network troubleshooting. • Demonstrated experience troubleshooting computer systems and networks. • Experience providing in field operator training. • Basic operational knowledge and troubleshooting of Android-based handheld devices. • Basic Operation knowledge and troubleshooting of Linux Tools & Software: • Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word). • Soft Skills & Work Conditions: • Strong written and oral communication skills; able to clearly communicate via email, phone, and VTC. • Ability to prioritize and execute tasks in high pressure environments. • Able to work independently and efficiently with short term deadlines. • Ability to lift and transport equipment up to 50 pounds without assistance. Desired Skills • Military / Domain Experience: • Military Air Defense background or knowledge (e.g., 31P/3P0X1, FC/AWO, 14W/14W). • Experience in operation and maintenance of Radar systems (e.g., AN/TPQ 50, LCMR/LSTAR). • Experience with Electronic Warfare (EW) systems, including CREW (V4/V5). • Experience with EO/IR camera systems. Networking & Systems: • Familiarity with personal computers, switches, routers, IP addressing, network topologies, and troubleshooting procedures. • Experience with Virtual Machines, VMware ESXi/Infrastructure, Cisco, and/or Windows Server. Diagnostics & Analysis: • Experience performing Wireshark data captures and basic packet analysis. This Flyout FSE role is central to sustaining and enhancing Medusa C sUAS capabilities for the U.S. Air Force, enabling rapid response, high availability, and mission success in demanding operational environments.