Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 45+ employees effectively. • Lead daily Environmental Services operations, ensuring all casino, restroom, public, and employee areas are clean, safe, and well-maintained. • Manages and oversees the operations of the department and staff on a daily basis. • Fosters teamwork and acts as a role model using a consistent, approachable demeanor and clearly articulating expectations. • Has responsibility and accountability for employee relations and goals/actions of the department. • Responsible for setting work schedules, including training of new hires on policy and procedures. • Ensure guest inquiries and concerns are handled professionally and resolved to achieve high guest satisfaction. • Monitors equipment, utilities, consumption and performance of employees. • Maintain adequate staffing levels and adjust schedules as business needs change. • Enforce company policies, OSHA regulations, and safety standards while maintaining emergency procedures and equipment. • Identify, report, and follow up on maintenance, safety, and operational issues. • Maintain a professional, positive, and guest-focused presence while serving as a role model for the team. • Completes other duties as assigned. • 2+ years of cleaning, housekeeping, or EVS experience. • 1+ years of supervisory or leadership experience. • Strong leadership, communication, and organizational skills. • Strong problem-solving and decision-making skills. • Proficiency with Microsoft Office applications. • Must be at least 21 years old. • Proficient in English verbal and written in a professional manner.  ADDITIONAL REQUIREMENTS • Ability to perform physical tasks, including standing and walking for the duration of the shift, as well as bending, stooping, kneeling, climbing, and ascending/descending stairs. • Work in a fast-paced environment handling multiple tasks under time constraints. • Must be able to lift up to 70 lbs and handle sensitive staff and guest situations in a timely manner. • Must be able to push, pull, and lift furniture (e.g., mattresses, tables, chairs, lamps). • Must tolerate required PPE (gloves, safety glasses/goggles, etc.) and safely operate motorized equipment. • Ability to work in a smoking and pet-friendly environment • Flexible to work various shifts, weekends, and holidays. • Must be able to create written and financial reports. • Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. • Ability to perform line-level duties during emergencies or operational needs. • Presents oneself as a credit to Caesars Entertainment Company and encourages others to do the same.