Work with management and Enterprise IT to resolve complex business, computer system and data communication problems. • Provide specialized technical problem solving and problem resolution skills. • Install, upgrade and maintain gaming hardware & software products. • Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process. • Administer and control updates/changes to production programs, files and databases. • Recommend application design changes to management and Enterprise IT to maximize resources. • Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement. • Provide first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems. • Update, direct and escalate problems for final resolution. Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to upper-management. • Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters to achieve peak system performance. • Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements. • Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements. • Assists in planning by communicating with project / product teams, clients and vendors. • Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies. • Recommends changes for improved system implementations/modifications. • Practices, and adheres to system management criteria and policies and procedures. • Practices, and enforces change control process. • Ensures established enterprise standards are followed and enforced during system implementations. • Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth. • Provides consistent support for existing infrastructure and programs. Updates and adjusts products and services. • Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions. • Builds knowledge of products and direction through vendor interaction. • Appropriately leverages vendor resources to efficiently resolve issues. • Associates degree in a computer-science related field or equivalent experience in a multiple Host Platform technical support environment required. ADDITIONAL REQUIREMENTS • 1 - 3 years work experience in a technical support environment, supporting multiple high-end computer systems. • General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment. • Requires access to all areas of the gaming facility.