The Sportsbook Supervisor oversees and leads the day-to-day operations of the Sportsbook, ensuring exceptional guest service, operational excellence, and regulatory compliance. This role is responsible for supporting the Sportsbook Manager/Director in developing and coaching team members, delivering industry-leading customer service, maintaining compliance with all gaming regulations, and ensuring adherence to cash handling procedures, internal controls, and standard operating procedures. The Sportsbook Supervisor serves as a hands-on leader, fostering a positive team environment while driving operational efficiency, accuracy, and a best-in-class guest experience. • Provide exceptional guest service by creating a welcoming and professional environment. • Assist guests with wagering transactions, promotions, and sportsbook products. • Resolve guest concerns, disputes, and transaction discrepancies promptly and professionally. • Promote company programs, special events, and sportsbook offerings. • Supervise daily Race & Sportsbook operations, ensuring compliance with company policies and gaming regulations. • Monitor betting activity and wagering transactions for accuracy and integrity. • Verify payouts and authorize transactions within established limits. • Ensure proper opening, closing, balancing, and reconciliation procedures are completed. • Monitor sportsbook technology, kiosks, displays, and wagering systems; coordinate service support when necessary. • Direct, coach, and support Race & Sportsbook Writers and other department team members. • Assist with training new employees and ongoing development of current staff. • Monitor employee performance and provide feedback to improve productivity and guest service. • Ensure team members maintain compliance with company service standards and regulatory requirements. • Assist with scheduling and managing labor resources based on business demand. • Maintain accurate records, reports, and documentation related to wagering activities. • Ensure adherence to all federal, state, tribal, and gaming commission regulations. • Monitor for suspicious wagering activity and report concerns according to established procedures. • Maintain integrity of cash handling and internal control procedures. • Assist with audits, investigations, and regulatory inspections as needed. • Must be 19 years of age or older • Proficient in English verbal and written • 1 or more years of experience in gaming and or sportsbook related roles preferred. • Ability to oversee operations during a variety of hours, days weekends, and holidays. • Must be confident in one’s ability to assess situations and make informed decisions • Good interpersonal communication skills • Ability to manage relationships • Strong problem-solving skills • Ability to manage a diverse range of activities and effectively prioritize responsibilities • Post-Secondary education preferred or relative working experience. • Excellent working knowledge of both front and back of house operations as it relates to sportsbooks and/or casino environments. • Proven ability to understand the customer and advocate for player interest. ADDITIONAL REQUIREMENTS • Ability to push and pull up to 50 pounds • Ability to lift and carry objects up to 30 pounds • Ability to bend, stoop, twist, reach, and kneel repetitively • Must be able to work from a standing position and/or walking motion for extended period • Ability to maintain regular, predictable attendance according to schedule. • Fast paced environment, multiple tasks to be handled under time constraint. • Must be able to work with the public in a professional manner at all times. • Must be able to respect confidentiality to both guests and company as sensitive information will be given and received. • Must be able to obtain and maintain a Nebraska Gaming License