• Deliver a high level of service with every customer interaction • Collaborate with other agents to share customer success stories • Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues • Deliver on KPI's agreed upon by you and your direct supervisor • Continual learning with hands-on training with other agents, leads, and management • Deliver on the ultimate customer experience with every interaction (phone, email, etc.) • Provide information to our customers about their account and transactions • Be seen as a "thought leader" when it comes to resolving customer issues • Other duties as assigned $18.00 Per Hour • Previous experience in a high-volume, fast-paced call center is a huge plus • You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary • You must be 21 years of age or older. • Excellent verbal and written communication skills • Must be available to work nights, holidays and weekends • Ability to multitask and prioritize your work • Able to handle complaints and difficult situations in a calm and patient manner • Ensure high standards, show initiative, proactivity, and professionalism • Excellent verbal and written communication skills • Must be available to work nights, holidays and weekends • Ability to multitask and prioritize your work • Able to handle complaints and difficult situations in a calm and patient manner • Ensure high standards, show initiative, proactivity, and professionalism • Essential Functions/Exposures: • Must be able to sit for extended periods of time • Must be able to type and talk on the phone for extended periods of time • Regular attendance in the office CER License is Required