Love sports? Enjoy meeting new people? Want to be part of the excitement on game day every day? As a Sportsbook Ticket Writer, you'll be at the center of the action, helping guests place wagers, learn about betting options, and enjoy an exceptional sportsbook experience. Whether you're assisting a seasoned bettor or welcoming someone making their very first wager, you'll be the friendly face that keeps the energy high and the experience fun, informative, and responsible. If you're customer-focused, comfortable handling cash, and thrive in a fast-paced environment, this could be the perfect role for you. What Makes You A Great Fit: • You're enthusiastic about delivering memorable guest experiences. • You enjoy interacting with people and building positive relationships. • You're dependable, accurate, and take pride in doing things the right way. • You're a team player who brings a positive attitude to every shift. • You thrive in an energetic, entertainment-focused environment where no two days are the same. • Deliver outstanding customer service that keeps guests coming back for the next big game. • Welcome and assist both experienced sports bettors and first-time guests, creating a fun and inclusive environment. • Accurately accept, process, and redeem sports wagers while handling cash and transactions with integrity. • Become knowledgeable about sportsbook offerings, betting options, promotions, and responsible gaming practices. • Answer guest questions and help them make informed wagering decisions in a friendly and professional manner. • Resolve guest concerns and escalate issues to leadership when appropriate. • Follow all company policies, procedures, and Gaming Control Board regulations to ensure compliance at all times. • Maintain accurate records and complete required documentation according to company and regulatory standards. • Work collaboratively with team members and leadership to create a positive and successful work environment. • Support daily sportsbook operations and assist with other duties as assigned • Must be 21 years of age or older. • High School Diploma, GED, or equivalent required. • Minimum 1 year of cash handling experience in a professional environment. • Basic computer proficiency, including email, internet navigation, and Microsoft Office applications. • Strong customer service skills with a friendly, guest-focused attitude. • Excellent verbal and written communication skills. • Ability to perform simple math calculations accurately and efficiently. • Ability to remain professional, detail-oriented, and organized in a fast-paced environment. • Flexible availability, including nights, weekends, and holidays. • Ability to pass a background check and drug screening. • Must be eligible to obtain and maintain a Non-Key Gaming Permit and any other gaming licenses required by applicable jurisdictions. • Commitment to following all company policies, gaming regulations, and responsible gaming practices. • Ability to stand for extended periods, lift up to 25 pounds, and perform tasks that may involve bending, twisting, and repetitive writing. • Comfortable working in an environment where smoking may be present.