Supervise team members to ensure a high standard of cleanliness is being provided to all guest rooms during each shift. • Develops and supervises the scheduling of housekeeping team members • Issue work assignments at the start of each shift • Oversee the completion of daily assignments • Ensure the safe handling of cleaning products • Coach and counsel team members • Collect keys at the end of the shift • Continuously check linen and supply rooms, maid carts and all equipment used by guest room attendants, housepersons, and shampoo persons and ensure proper use of all equipment • Maintain linen consumption, housekeeping supplies, care of furniture, and appearance of the building and fixtures • Report suspicious activities which may jeopardize the security of the hotel to your manager or the security department immediately • Other duties as assigned • Ability to understand and follow the Trailblazer Guide, housekeeping manual and emergency/evacuation procedures • Good organizational skills • Strong verbal and written communication skills • Ability to read, write, and communicate verbally in English and Spanish • Ability to operate office and housekeeping equipment • Perform under pressure in an interruptive environment • High School diploma or equivalent ADDITIONAL REQUIREMENTS • Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated • Work entails use of solvents/oils, electrical devices, and computer equipment • May encounter fumes/odors and dirt/dust • Work is done in high places and occasionally on slippery surfaces • Constant awareness is required of surrounding areas to ensure safety of employees and guests • Constant contact with co-workers and guests • Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps) • Frequent standing, walking, bending over; repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors • Occasional reaching overhead, crouching, kneeling, crawling, climbing and balancing • Seldom requires sitting, pushing/pulling over 100 lbs., lifting/carrying up to 25 lbs. GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.