Oversees all Set-up Banquet functions under the direction of the Banquet Manager. Ensuring guest satisfaction. Assists in on-going evaluation of employees. Ensures compliance with all company policies and procedures. • Responsible for ensuring that Silver Legacy’s service standards are met during banquet functions, including set-up, equipment, room set-up, lighting, etc. • Ensure all rooms are set up according to the banquet event order (BEO) • Ensure that door signs are put in daily for each function according to BEO • Ensure that back hallways and equipment is organized, clean and in its correct space allowing for proper egress • Notify Assistant Manager of any damage to equipment as soon as possible • Always present a professional manner • Review weekly functions and employee scheduling with Banquet Manager • Ensure that proper sanitation procedures are followed at all times • Exemplify our core values, family style service, our mission and vision • Exemplify our DEI (diversity, equity, inclusion) culture • Perform other job-related duties as assigned • Strong verbal communication skills • Minimum of 2-4 years as Banquet Captain in a multi-unit hotel or casino • High School diploma or equivalent ADDITIONAL REQUIREMENTS • Ability to stand for long periods of time • Frequent walking • Work area is subject to variable temperatures • May be subject to smoking environment and moderate noise GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.