GENERAL REQUIREMENTS: · Must be at least 21 years of age. · High school diploma or GED required. · Skilled in basic math in order to count money and present change correctly. · Knowledge of guest charge procedures. · Must possess excellent customer service and communication skills. · Able to work at a fast pace in mentally and physically stressful situations. · Knowledgeable of or able to learn tray service, cocktail ingredients. · Available to work required schedule which may include nights, weekends, holidays and overtime. · Must be able to read, write, speak and understand English. Essential Job Functions: · Ensures player satisfaction at all times. · Provides personalized service and uses guest name. · Resolves service problems according to Service Recovery guidelines. · Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. · Actively promotes casino events and programs. · Works closely with Total Rewards to promote new card sign-ups and relay benefits. · Provides fast, friendly, professional beverage service to casino guests. · Supplements tray with extra product to provide immediate or interim guest satisfaction. · Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. · Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. · Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. · Handles money according to departmental procedure. · Maintains a general knowledge of alcohol by brand and cocktails by ingredients. · Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. · Maintains a clean and stocked workstation. · Clears empty glasses from workstation/area. · Services guests according to the company standard sequence of service. DEAMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: · Able to respond to visual and auditory cues. · Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.). · Able to walk at least 2 miles during shift. · Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8-hour shifts wearing one-inch (minimum height) heels. WORK ENVIRONMENT: · Able to work in areas containing secondhand smoke, high noise levels and bright lights. · Able to work at a fast pace in often crowded/noisy environment.