Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard Operating Procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 16-20 employees effectively. • Lead and support housekeeping Team Members to ensure guest rooms, public areas, and hotel spaces meet cleanliness and quality standards. • Supervise daily staff performance, provide coaching, conduct evaluations, and address performance concerns when necessary. • Recruit, interview, hire, train, and develop team members while fostering a positive and productive work environment. • Ensure compliance with hotel policies, procedures, safety regulations, and OSHA standards. • Inspect guest rooms and work areas regularly to maintain exceptional cleanliness and service standards. • Respond to guest inquiries, concerns, and special requests professionally and efficiently to ensure a positive guest experience. • Coordinate with Front Desk and other departments to communicate room status updates and support hotel operations. • Monitor inventory levels of housekeeping supplies and amenities and report operational or maintenance issues promptly. • Promote a safe work environment by identifying and addressing safety concerns, equipment issues, and maintenance needs. • Communicate clearly and effectively with Team Members and management, both verbally and in writing. • Utilize hotel systems and Microsoft Office applications to support daily operations and reporting. • Participate in training sessions, departmental meetings, and management meetings to support continuous improvement and operational excellence. • Previous supervisory experience is required. • Knowledge of Housekeeping operation is necessary. • Knowledge of computers and typing skills are essential. • Must possess strong written and verbal communication skills, including the ability to read, write, and communicate fluently in English, with excellent customer service skills. • Must maintain a neat and professional appearance. • Must be flexible to work various shifts and at multiple properties; bilingual abilities preferred. • Knowledge of collective bargaining agreements preferred. • Previous housekeeping supervisory experience preferred. • Ability to manage multiple assignments and make progress under time constraints. • Ability to access, input, and analyze information using moderately complex computer systems and written materials, and to act independently when drawing conclusions. • Ability to perceive quality of work, review documents, follow instructions, and respond to guest, client, or staff inquiries. • Ability to remain alert throughout the shift and calm during emergency situations while exercising sound judgment. ADDITIONAL REQUIREMENTS • Ability to perform physical tasks, including standing and walking for the duration of the shift, as well as bending, stooping, kneeling, climbing, and ascending/descending stairs. • Work in a fast-paced environment handling multiple tasks under time constraints. • Must be able to lift up to 50 lbs and handle sensitive staff and guest situations in a timely manner. • May use a step stool to reach high areas; must climb stairs and continuously balance, bend, stoop, and kneel. • Must frequently crouch, squat, push/pull, work overhead with both arms, and use hands for continuous grasping. • Must be able to push, pull, and lift furniture (e.g., mattresses, tables, chairs, lamps). • Must be able to safely work with provided cleaning chemicals and with chemical fumes and smoke. • Must tolerate required PPE (gloves, safety glasses/goggles, etc.) and safely operate motorized equipment. • Ability to work in a smoking and pet-friendly environment.