Manage player accounts and comps based on recorded play, earned points, comp availability and patron profitability. • Provide superior level of guest service. • Identify, solicit and register high-end players. • Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged. • Act as a guest liaison, handle issues & resolve situations to ensure smooth operations • Demonstrate a high degree of integrity / responsibility in handling Horseshoe Indianapolis assets. • Assist with the maintenance of players as required, including on and off property VIP special event coverage • Be available to meet and greet premium customers while they are on property. • Maintain a high level of visibility throughout the facility during the majority of the shift. • Maintains close ties with targeted customers through personal contact by phone and in person in order to generate incremental gaming revenues. • Monitors overall play (numbers of trips, theoretical win) of his/her Player Development player base. • Maintain an appropriate working knowledge of Indiana State Gaming Regulations and established Horseshoe Indianapolis policies and procedures. • Be knowledgeable of property, product, promotions, and events. • Must be able and willing to work evenings, weekends, and holidays. • Excellent interpersonal, communication, team building, and problem solving skills required. • Must have the ability to resolve stressful situations. • Must be able to make sound complimentary decisions based on tracked customer play. • Must be self-motivated and able to work under pressure, handle situations in a timely manner and work independently. • Analytical skills and customer service orientation required. • Ability to perform multiple tasks in an efficient manner. • Proficient knowledge of Microsoft Office, Excel, and Word is required. • Assist with the execution of on and off property premium player promotions, events, and programs. • Maintain appropriate and professional attire. • Maintain an appropriate and professional business relationship with guests at all times • Update account information through utilization • Responsible for contacting casino guests and lists as assigned. o Duties included: Comp decisions and Patron Profitability • Scheduling / attending dinners and events • Sales of products / venues / events and relationship building. • High School Diploma or GED required. Bachelor’s Degree in Accounting, Business Administration, Finance, or Marketing preferred. • Host experience or two (2) years in a supervisory capacity in gaming machines or table games required; or an equivalent combination of education and/or work experience. • Ability and willingness to learn new systems as implemented by the company are required. • Able to communicate effectively in English, both verbally and through written communications is necessary. • Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License. ADDITIONAL REQUIREMENTS • Responsible for fostering a fun environment. • Responsible for being gracious to all guests and co-workers. • Responsible for promoting a positive influence in the community and participating in company-sponsored events. • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. • Ensures that behavior and appearance are in compliance with established standards. • Maintains a professional work environment with management and staff. • Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting. • Must be able to lift up to 20 pounds. • Horseshoe Indianapolis Racing & Casino is a smoking establishment • Must be able to work in a highly populated fast-paced and noisy environment. • Access to general gaming floor.