Casino Services Representative provides excellent guest service and players club related functions for all Total Reward card members. Performs monetary transactions for all casino customers. • Casino Services Representative provides excellent guest service and players club related functions for all Total Reward card members. • Performs monetary transactions for all casino customers. • Cashes checks, chips, coins, and coupons. Issues Jackpots to the slot department. Issues table fills and receives credits to table games. • Loads or replenishes NRT machines as needed. • Maintains accurate records of all transactions per gaming regulations, company/department policy, and internal controls. • Function as a general cashier or specialty banker (main, check, or chip bank) based upon business demands, ability, and experience while taking care of all Total Rewards related functions. • Possess excellent verbal and written communication skills, excellent computer skills and be proficient with the use of CMS and WINet. • Excellence in applying problem-solving, critical thinking and decision-making abilities in a fast paced environment is required. • Maintain the accountability of the cashiers' cage in accordance with Horseshoe's internal controls, requirements of the State Gaming Commission, and internal policies and procedures. • Create exciting atmosphere for guests, following all Spotlight behaviors. • Make suggestions to improve Customer Service within the department. • Data entry into CMS ensuring accuracy on all accounts. • Assist in preparation of reports as requested. • Responds professionally and calmly in all situations. • Works at the counter to assist guests with information and promote the benefits of the Total Rewards Program. • Maintain confidentiality of all matters regarding guests, team members, and the business operation. • Assist in support of bus operations; preparation of documentation and greeting arriving buses. • Must know and understand Title 31 and cross train in all areas. • Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. • Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. • Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. • Anticipates needs and provides fast, flawless service. • Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. • Promotes Total Rewards programs and card membership. • Provides a warm farewell and thanks guests for visiting. • High school diploma or General Education Degree (GED) • Minimum one year experience as a Cashier or Teller, handling large sums of money and transactions • Must be at least 21 years of age and able to obtain a MS gaming permit. • Must be able to do simple math. • Can type at least 20 wpm • Ability to read and comprehend simple instructions, short correspondence, and memos. • Must be able to read, write, speak and understand English. • Ability to write simple correspondence. • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. • Must be able to respond to visual and aural cues. • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. • Ability to deal with problems involving a few concrete variables in standardized situations. • Must be able to stoop, bend, as well as maneuver through all areas of the department. • Must be able to work standing for long periods of time with frequent standing in one location. • Must be able to work under pressure to handle long guest lines, customer demands and complaints. • Must be able to tolerate a smoking environment with loud noises • Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers