• Responsible for the day to day activities of the Front Services area of the Hotel for Harrah’s Atlantic City Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. DIRECTLY SUPERVISES: Valet Valet Parking Ticket Issuer Traffic Controller Cashier Outlet Bell Captain Stationary Bell Person Doorperson Starting salary $46,500-$50,000 • Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment • Ensures that customer problems/complaints are handled in an effective, courteous manner • Responsible for the motivation, continual training and empowerment of employees • Ensures that all staff behavior and appearance are in compliance with established policy • Coordinates recovery efforts with Security and Risk Management • Handles vehicle problems/complaint reports according to established procedure • Ensures cleanliness, organization and safe condition of hotel entrance, valet and storage areas • Maintains knowledge of hotel, community and special events in order to provide guests with needed information • Maintains accurate employee records and files • Outstanding customer service, organizational and communication skills; professional appearance • Knowledge of casino/hotel industry preferred • Excellent team leadership and communication skills High school diploma or G.E.D. certificate required. Two years front services experience. Must possess a valid New Jersey driver's license. NJ CER LICENSE REQUIRED