Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and SPOTLIGHT ON SERVICE skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah’s and always projects Harrah’s in a positive light to guests. • Prepares ordered drinks with proper portions and ingredients. • Operates a cash register or POS system, ringing the proper amount into the register and giving guest or waiter/waitress the correct change. • Maintains a respectful control over guests at all times. • Resourceful with all beverages, fruit, and supplies in order to maintain low beverage costs. • Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. • Position is located in a cigarette‑smoke environment. • Requires knowledge of operating cash register, MICROS or other POS systems and bar equipment. • Is fluent on Microsoft Office software products, and is viewed as an outstanding team player. • Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time. • Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.