The ASM, Service & Experience is a high-impact leadership role responsible for unifying the sales floor and technical service departments into a single, seamless customer journey. This role oversees all Front of House (FOH) activity to drive both transactional revenue and high-margin service profitability. You will lead the Team Lead, Sales, Team Lead, Tech, and all department associates to ensure every customer receives a holistic solution, from initial purchase to long-term maintenance. Annual Salary Range: $86,000-$92,000 • Integrated Leadership: Consolidated Sales and Service operations to create a "One Team" culture. Manage the total FOH P&L, focusing on hardware margins, protection plan attachments, and labor profitability. • Performance Optimization: Drive key metrics including NPS (Sales & Repair), Pixel Conversion, and Sales Per Labor Hour (SPLH). • Operational Efficiency: Implement the Google Store Retail staffing model to maintain a determined Sales Cost Health (SCH) while optimizing overall store labor. • Talent Development: Coach and mentor specialized Team Leads and associates to maintain high technical standards in repair while fostering a solution sales environment. • Dynamic Scheduling: Utilize real-time traffic demand data to optimize staff schedules, ensuring peak coverage during high-volume periods without overspending on labor. • Essential Functions Be the expert on 'Radically Helpful' customer service and brand ecosystems. • Sales Performance: Own the achievement of measurable sales results and associated Key Performance Indicators (KPls). • Sales Floor Coaching: Conduct regular role-plays with associates to demonstrate world-class service and provide feedback on the effectiveness of sales techniques. • Team Development: Facilitate weekly training and educational sessions to ensure the team is up-to-date on store products and competitive technology. • Engagement: Motivate the team to succeed through incentives, culture-building, and educating personnel on how to maximize their incentive payouts. • Customer Interaction: Support the team on the floor as a Floor Leader, assisting with complex consumer interactions to ensure the experience aligns with the brand's values. • Launch Readiness: Inspect that associates are properly trained on new products and promotions to demonstrate and discuss them with confidence. • Visual Merchandising: Accountable for adhering to the merchandising standards • Technical Oversight: Oversee the technician repair process, monitor repair trends, and manage the ticket creation workflow. • Solution Delivery: Assess customer support needs upon arrival and provide immediate, effective solutions for standard technical problems. • Complex Communication: Translate complex technical processes into understandable terms for customers and less-technical team members. • Team Supervision: Manage technical personnel to meet and exceed assigned goals for revenue, productivity, and customer reputation. • Operational Support: Partner with management to review staffing forecasts for product launches and manage inventory for repair parts. • Development: Observe and coach associates to provide feedback on consumer experience, technique effectiveness, and technical service. • Report fraudulent activity to Security • On-call for emergencies • Continuously display high integrity • Develop a strategic perspective and champion change • Inspire others to high performance through collaboration and teamwork • Utilize professional expertise to solve problems and analyze issues • Capture initiative and strive for results • Other duties as assigned • 4+ years of retail management experience (consumer electronics preferred). • Strong technical literacy with an understanding of repair workflows and software ecosystems. • Proven ability to manage complex operational and labor efficiency models. • Excellent coaching skills with experience leading multi-disciplinary teams.