POSITION SUMMARY The Site Leader will provide world class startup, commissioning, test and inspection service leadership for large, high-profile customers for the Vertiv Switchgear and Busbar business. The site leader is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The site leader is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. RESPONSIBILITIES • Represent Busbar Service at all customer and contractor meetings for projects which the PL is assigned to by the Area Supervisor • Utilize standard Project Management tools to conduct the project effectively, achieving quality, financial and schedule targets • Coordinate start-up, commissioning, inspection and site testing activities for assigned projects • Review scope of work requirements on the sales order • Review customer or third-party procedures and train personnel on those procedures • Define and manage man-power needs for the job • Gather all documentation for job (submittals, as-built drawings, in-house test procedures) • Coordinate with order management, plant production, logistics, contractors, services, and warranty groups throughout the project, escalating potential conflicts to avoid impact to the customer • Represent Service in front of the customer, contractor, and consultants • Assist contractors as required during installation of assigned projects • Coordinate Pre-Site meetings with contractor • Provide support to contractor for technical questions during installation • Support start-up and site testing activities for assigned projects • Ensure sufficient man-power on site each day to perform start-up and site testing work • Assist during start-up and site testing as necessary, depending upon man-power availability and site location • Provide first level of tech support assistance to speed up problem resolution • Monitor jobs for timely completion, work with sales rep on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control • Provide daily status reports to Service management and customer • Manage issues list and work to resolve issues in a timely manner Technical • Provide On-the-Job training and on-site direction to associates for assigned projects • Conduct field customer training for assigned projects as required • Communicate with Technical Support on equipment issues • Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips Safety • Operate in a safe manner in accordance with published safety guidelines • Must wear appropriate PPE as per company guidelines and accordance with job duties • Adhere to work hours policy guidelines – “14 hours rule” • Report all work related accidents or injuries within 24 hours to the appropriate personnel • Must be a role model to fellow associates with regards to safety by setting a positive example • Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected Administration • Coordinate assigned project completion, customer training, and close-out • Provide all commissioning reports in a final package to the customer • Coordinate any additional training bought with the sales order • Provide Time and Material quotes for customers or contractors for assigned projects, as necessary • Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required • Provide accurate and timely reporting in accordance with published guidelines • Time cards, expense reports, mileage reports, ticket closure, forms, et al. Customer Satisfaction • Provide proper and adequate communication to internal and external customers • Provide estimated time of arrival to the customer or contractor where applicable • Coordinate and attend customer or contractor meetings as required • Maintain customer satisfaction rates according to company guidelines Performance • Complete all work in an efficient and timely manner • Capable of making strong decisions, technical and commercial, under pressure • Properly evaluate site and equipment for appropriate billing status • Adhere to company dress code and safety regulations • Understand and comply with company startup/escalation process and procedures • In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates • Maintain proper and adequate level of internal communications • Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al. • Conduct themselves in a high degree of professionalism, and of service delivery • Ability to handle stressful situations and provide a calming effect to customer • High level of diplomacy when interacting with internal and external customers QUALIFICATIONS • Graduate of applicable Electrical Technical School or Military equivalent and six years minimum same or similar work experience. OR • High school education or equivalent • Construction management experience, critical infrastructure expertise with Switchgear, Busbar and Power Distribution a plus. • Knowledge of construction, electrical and mechanical contracting. • Knowledge of engineering, manufacturing processes, data center infrastructure and commissioning processes is helpful. • Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures. • Provide on-site customer consultation, must be able to present themselves as an expert in the field • Expert analytical, problem-solving, and communication skills (verbal and written) required. • Able to manage customer expectations during stressful situations • A high degree of communication, organizational and management skills are required • Valid driver’s license is required • Must be able to read and interpret electrical line diagrams and blueprints • Ability to summarize and report all work related tasks performed • Ability to give technical assistance via the telephone to customers on a regular basis • Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation. • Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site • Must have ability to regularly lift at least 50 pounds • Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus • Strong computer skills including editing, formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment. • Foster a Customer-First Mindset PHYSICAL & ENVIRONMENTAL DEMANDS • Medium Lifting (30 Ibs. – 45 Ibs.) • Heavy Lifting (over 50 Ibs.) • Frequent Standing • Frequent kneeling / crawling / stooping • Frequent bending / twisting • Frequent climbing (stairs, ladders) • Frequent driving (car, van, truck) • Extreme cold (below 32*) • Extreme heat (above 100*) • Noise Level (Medium / High need to shout to be heard) • Working around moving machinery (fork-lifts, tractors) • Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.) • Work outdoors (no effective protection from weather) TIME TRAVEL REQUIRED • 80% Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength OUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out Development